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Founded in 2014 by Jerome Jacques Marie Mage, Jacques Marie Mage is a Los Angeles-based producer of limited-edition designer goods specializing in the micro-production of luxury eyewear for a clientele of discerning tastes.
With each new collection, JMM embraces a unique palette of precious materials, rich colors, and striking geometric forms, which cleverly reference and beautifully reconfigure the striking individuals, artistic movements, and world events of previous centuries. All JMM eyewear is ethically sourced and produced with the utmost respect for industry partners' environment and wellbeing.
Role Overview
Jacques Marie Mage is seeking a
Customer Service Specialist
to support wholesale accounts across Europe and the Middle East. This role focuses on managing orders, repairs, and client communication while ensuring a seamless customer experience. The ideal candidate is detail-oriented, proactive, and confident in cross-functional coordination with our LA headquarters and European partners.
Key Responsibilities
Your responsibilities are – but are not limited to:
- In charge of customer service activities for JMM wholesale accounts in Europe and Middle East;
- Maintain a growing and trusting working relationship with JMM wholesale European accounts and agents through open and interactive communication;
- Provide an efficient, solution-driven customer service following JMM etiquette via phone and emails;
- On a daily basis, coordinate and monitor incoming sales orders from agents and stores to ensure JMM sales revenue (from sales orders to prepayment, payment, invoicing and shipping confirmation);
- On a daily basis, supervise and coordinate and monitor repairs and returns;
- Prioritize and follow-through on any time sensitive orders and request needing special attention;
- Accurately and confidently communicate with JMM LA Headquarters on a daily and weekly basis;
- Assist with communication and sales coordination with the European sales force for each release and special collaboration;
- Update customer data in ERP (NetSuite) and sales order tool as needed;
- Maintain product knowledge;
- Build reports as needed;
Key Requirements
- High school diploma or equivalent; college degree preferred.
- Proven customer service experience or relevant work history.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations with calmness and professionalism.
- Proficient in using customer service software and Microsoft Office Suite.
Additional Information
Jacques Marie Mage is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.
