IT Support

**Sparteo - Suite of Solutions for Web Publishers**: Since 2016, Sparteo has been revolutionizing advertising technology. Our AI-powered solutions boost media value on websites. Sparteo is skyrocketing in Europe: 2nd fastest-growing French AdTech company and 32nd nationwide (Les Echos). 21st fastest-growing European Ad & Marketing company and 359th overall (Financial Times). Actirise is now the **#1 Web SSP in France**, overtaking Google AdExchange A success driven by the **dedication of our 130 collaborators** and the **trust of our clients**. Next stop: UK & Germany Winning the Bronze Prize at the Ratecard Stars Awards (3rd at AdTech of the Year). Why? Passionate, dedicated teams We empower them to learn, excel, and drive Sparteo’s success. High-performance solutions: Actirise for display, FastCMP for consent management, Viously for video, and Voxeus for audio. Discover our journey, products, and culture on our website **Your Job**: Ensure the operational excellence of Sparteo’s internal IT environment by managing the daily support, tools, access, and technical documentation. Your mission: to keep our people efficient, secure, and well-equipped. To specify: **1.**IT Support & User Assistance**: - Handle Level 1 & 2 support tickets (incidents, access issues, tool malfunctions). - Provide technical assistance across all SaaS tools used internally. - Deliver responsive, high-quality support to ensure employee satisfaction. **2.**Onboarding & Offboarding**: - Set up hardware, accounts, and software for newcomers. - Ensure a smooth departure process with proper revocation of access and device handling. - Standardize and improve onboarding checklists and IT documentation. **3.**IT & Application Fleet Management**: - Track all IT assets: laptops, accessories, mobile devices. - Administer user accounts, roles, and rights (SSO, role-based access, Google Workspace). - Implement new tools (SaaS), configure and automate processes, and ensure system integration via APIs. **4.**Security & Compliance**: - Enforce IT security best practices (multi-factor authentication, encryption, backups). - Monitor and deploy security updates. - Ensure compliance with internal standards (GDPR, access governance, security audits). **5.**Projects & Continuous Improvement**: - Contribute to internal IT transformation and improvement projects. - Identify bottlenecks and propose technical solutions. - Drive automation initiatives to boost team efficiency. **Your profile for this job**: - At least 2 years’ experience in IT support or IT operations, ideally in a scale-up/SaaS context. - Expertise with Apple environments (Jamf, MDM), Google Workspace, ITSM tools (e.g. Jira, Freshservice). - Comfortable with SaaS admin, security, and cross-tool automation (API, Zapier, etc.). - Fluent in English (written & spoken). - Known for being reliable, thorough, and service-oriented. - Curious, hands-on, and driven to make things smoother through tech. **Your mind set to share our adventure**: - You want to make an impact and move things forward collectively. Does hearing phrases like "Yes, but we've been doing it this way for years..." make your hair stand on end? We feel the same way: progress is made by questioning what already exists. - You solve problems pragmatically and analytically. - ‍️ You're looking for a fast-moving environment where your agility will be an asset. The 80-20 (Pareto) principle holds no secrets for you. - Your ability to listen encourages you to challenge and improve yourself on an ongoing basis. **Benefits & Work Environment**: - **Dynamic Remote Culture**: At Sparteo, we embrace a flexible work environment that adapts to your lifestyle, allowing you to contribute from wherever you feel most productive, be it from home or our urban offices in Paris, Lille, or London. - **Close-knit Team**: Be part of our dynamic and united team, where collaboration, innovation, and mutual support drive our collective success and create a thriving work environment. - **Vibrant Social Events**: Engage in regular social gatherings and company events that foster community and celebrate our milestones. - **Rapid Growth**: Experience the excitement of working with a company in rapid expansion mode, impacting the advertising technology landscape across Europe and beyond. - **Tailored Support**: We provide robust career development support, including training programs, career check-ins with HR, opportunities for internal mobility, and performance feedback sessions conducted quarterly or semi-annually, depending on your role. - **RTT Days**: We support work-life balance with additional rest days (RTT), provided based on position and tenure, empowering you to recharge and enjoy life outside of work. - **Comprehensive Health and pension plans**: We provide a robust health benefits plan, ensuring you and your family are covered and cared for. - **Additional Perks**: - ️ Benefit from the Swile card for meals. - Partial reimbur