Commercial Account Manager

il y a 5 jours

Paris, France Zifo RnD Solutions Temps plein

What is the job description?

The Consultant / Senior Consultant will enter in Zifo EU Customer Success Manager community. They will proactively assist the Principals and Lead Consultants in planning and developing customer account strategies, assisting in the business needs collection, contractualization and contract monitoring process. For this purpose, the Consultant will interact with customer decision makers and with Zifo delivery teams.

What are the job responsibilities?

Participate to Customer account strategy definition and maintenance

Collect customer business needs and write of commercial proposals, statement of work

Partner with Service Delivery Managers to monitor implementation of project management standards and participate to Steering Committees of large projects

For our strategic customers, manage the communities of consultants through knowledge sharing, set up of appropriate communication channels

Contribute to fiscal planning and customer revenue forecast

Identify and develop new opportunities in existing and new accounts by promoting Zifo as a R&D trusted partner

Contribute to Zifo culture and objectives

Be a part of a dynamic and exciting consulting organization

Set up new partnerships with software vendors

Bring innovation to our business. Identify ways we can improve and grow.

What are the required skills?

Strong Written and Oral communication skills (French and English)

Commercial process understanding, from business needs discussions to contractualization

Program Management or customer account management skills

Understanding customer needs to produce proposals / SOW’s

Scope & Time Management & Vendor Management

Customer Relationship Management software, Managing Forecast and Pipeline data

Business development skills are a plus

Consulting skills (problem solving, scoping, slide writing, roadmap design, maturity analysis ) are a plus

What are the desired competencies?

**Experience in dealing with partners**: scientific IT vendors

Independent, Self-Motivated & Results driven individual

**Willingness & Ability to**:
acquire quickly new Technical Skills & Business Principles.

find solutions to problems, to use your knowledge, network and experience to be successful. Bring new ideas to the organisation and execute on these, make progress happen.

Ability for Critical Thinking and Logical Reasoning

Good Understanding of Pharmaceutical Research and Drug Discovery & Development processes and Biologics workflows

Previous experience with working in large scale implementation projects

Constantly and positively challenge people to grow and develop.

Agile and fast. To be able to grow we need to act before we have all the data. But we also look at the data we have available and make decisions based on judgement.

Integrity. An absolute requirement. With customers and internally. We always do the right thing

What is the required education/work experience?

Bachelor’s/Master’s degree or equivalent in a scientific, management or health care field

2 to 7 years of experience in a services organization (e.g. understanding of Resource & Effort Planning)

Experience in a R&D, Pre-Clinical environment, or Digital consulting

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