Specialist, Sales Support

il y a 18 heures

Paris, France Western Union Financial Services, Inc. Temps plein

**Sales Support Specialist**

Are you passionate about helping others and providing world-class customer experience? Are you ready to unleash your potential in a global business that is committed to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Sales Support Specialist.

**Western Union powers your pursuit.**

In this role, you will be responsible for monitoring the sales activity for the France and Benelux region, as well as the internal business processes

**Role Responsibilities**
- Using your keen eye for detail and accuracy, identify, escalate and follow-up on the execution for the resolution of issues related to the business processes.
- Create reports for the management daily.
- Provide the Sales teams with the necessary tools and support for an optimal execution of their KPIs (from agent onboarding until termination)
- Provide the Sales team with some support and advice on the execution of their administrative tasks.

**Role Requirements**
- Previous experience working preferably in a customer service environment.
- Proficiency in Microsoft Office, specifically in Excel - knowledge of PowerBI, Salesforce, or Sharepoint is a plus.
- Organization, written and verbal communication skills, and attention to detail.
- Ability to work individually, or collaborate with others in a global, fast-paced environment, dealing with ambiguity, making quick decisions, and managing tight timelines.
- Excellent attention to details and analytical skills
- Experience working with internal processes and doing reporting
- Ability to work with data and internal processes.
- Fluency in French and Dutch

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

Your France-specific benefits include:

- Life/Medical Cover
- Savings Plan (PEE and PERCO)
- Luncheon Vouchers
- Bravo Recognition Program
- Headspace - Health and Wellness Programs

LI-VK1

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