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Assistant Customer Success Manager
il y a 2 semaines
Company Description
The phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies have difficulty exploiting this data, not knowing which leverage actions to choose nor how to measure their impact.
This is where **Data Impactby NielsenIQ **comes in We **collect** over 10 billion pieces of data daily which we **process** and **use** in innovative monitoring tools destined for the industry professionals.
**Our objective**: to enable our clients to define the best strategy, take the best decisions and optimise their execution in real-time
**Today**: Data-Impact is a leader in e-retail and omnichannel analytics; a rapidly growing start-up with clients in more than 25 countries, we are looking for new colleagues to join our great team in the USA
**A** **young** but **experienced** and dynamic **team** with a resolutely start-up attitude
A uniquely diverse and international environment with more than 35** nationalities**
Real** career development opportunities**
A **friendly, relaxed atmosphere** and a climate of mutual trust promoting autonomy and challenges
**Job Description**:
You will join our international customer success team and **assist **the customer success managers in their main missions:
- Handle and resolve customer requests, problems and complaints
- Onboard and train new clients and staff on the tool
- Analyse data to improve customer experience
- Maintain ongoing customer relationships
- Help to identify new needs for and from our customers and potential business growth
- Provide consultative and analysis services
**Qualifications**:
- Masters 2 in a Business school
- Stage or Alternance accepted (apprentissage ou contrat pro)
- Excellent level in **BOTH English and French**, both oral and written
- « Problem solver » : you understand your clients’ problems quickly and propose appropriate solutions
- Great people-skills you are as good at negotiating as you are at explaining and training
- Excel and PPT hold no secrets for you
- Autonomous, you are looking for new challenges
Additional Information
Process:
- ITW with HR
- Case study - analysis of data
- ITW with Customer Success Directors
LI-DAIM
