Project Leader

ADEO is a community of 110,000 leaders with a common ambition: be useful to the inhabitants of the world. ADEO Services is one of ADEO's entities whose role is to support various companies worldwide (Leroy Merlin, Bricoman, Obramat, and many others). Joining us means evolving in a platform, international, leader and dynamic company.

Our working environment is characterized by:

- A culture of empowerment, autonomy, and initiative based on data-driven choices.
- Encouragement for continuous improvement across all our professions towards more efficiency and effectiveness.
- Attention to commitment and achieving results.
- A management “Human first”, focused on people development.

**CONTEXT**

Adeo Home Services intends to become the Global Home Services operator of our organization.

Its role is to deliver outstanding services experiences for inhabitants & service providers to develop new business lines, digital solutions and services operations.

This platform is structured on 3 core activities:

- Service Provider Development
- Business Development
- Service Execution (Operations)

And is a global platform made of a 2 main organization areas:

- An Adeo Home Services Corporate Organization
- An Adeo Home Operational Organization by country.

To support the development of ADEO Home services, within the Business Development Stream we are recruiting a Project Leader.

This role is a perfect combination of designing customer experience initiatives and driving innovative sales strategies.

**MISSION**

As the **Project Leader - Customer Experience & Sales**, you will play a pivotal role in driving customer-centric strategies and empowering sales teams.

**Key Responsibilities**:

- ** Customer Journey Design**: Develop and optimize sales and purchase journeys for services within ADEO's global customer journey framework.
- ** Implementation Leadership**: Oversee the delivery and localization of these journeys across in-store and virtual channels.
- ** Team Enablement**: Train and support sales teams to transition from a retail-first to solution-first approach, focusing on efficiency, performance, and engagement.
- ** Data-Driven Insights**: Leverage customer data to identify opportunities and continuously improve processes and strategies.
- ** Community Building**: Animate and engage a strong network of CX and services business development operators across the BUs.

**PROFILE**
- **Education & Experience**:

- Minimum 4 years of experience in customer experience strategy, project management, or a similar role.
- Background in managing cross-functional, multicultural projects is a plus.
- **Hard Skills**:

- Proficient in G-Suite/Microsoft Office tools.
- Expertise in CX strategy, project management, and data-driven decision-making.
- Fluent in French and English (C1 level)
- Strong analytical skills: capacity to define KPI's, monitor performance, take data & vision driven decisions

**Soft Skills**:

- Strong leadership balancing co-creation with decisive action.
- Ability to navigate ambiguity and influence across organizational levels.
- Empathy and user-centric mindset to understand and adapt to diverse cultural contexts.
- Exceptional communication and facilitation skills.
- **Leadership Skills**:

- Demonstrates collaboration, adaptability, and continuous improvement.
- Practices empathetic listening and integrates feedback constructively.
- Strives for personal growth and encourages the same in others.

Occasional travel to our Business Units will be required.
- ______

**ADEO** est une communauté de 110 000 leaders animés par une ambition commune : être utiles aux habitants du monde. **ADEO Services** est l’une des entités d’ADEO, dont le rôle est de soutenir diverses entreprises à travers le monde (Leroy Merlin, Bricoman, Obramat et bien d’autres). Rejoindre ADEO, c’est évoluer dans une entreprise internationale, leader, dynamique et structurée comme une plateforme.

Notre environnement de travail se distingue par:

- Une culture de responsabilisation, d’autonomie et d’initiative, basée sur des choix guidés par les données.
- L’encouragement à l’amélioration continue dans tous nos métiers pour plus d’efficacité et de performance.
- Une attention portée à l’engagement et à l’atteinte des résultats.
- Un management Human First, favorisant le développement des personnes.

**CONTEXTE**

ADEO Home Services ambitionne de devenir l’opérateur global de services à domicile au sein de notre organisation.
Son rôle est de fournir des expériences de service exceptionnelles aux habitants et aux prestataires de services, en développant de nouvelles lignes de métier, des solutions digitales et des opérations de service.

Cette plateforme s’organise autour de **3 activités principales**:

- Développement des prestataires de services
- Développement commercial
- Exécution des services (opérations)

Elle repose sur une structure globale composée de **2 grands domaines organisationnels**:

- Une organisation corporate ADEO