Account Success Manager
il y a 2 semaines
Paris, France_
Account Success Management Senior Full-time
**DESCRIPTION**:
Landa is seeking an experienced Account Success Manager to drive press performance in a specific customer’s production workflow to ensure customer success in the France region. In this role, you will be responsible for customer productivity while working closely with the different functions to drive faster and better outcomes for the customer.
**RESPONSIBILITIES**:
- Work closely with Landa customers to improve the overall level of utilization of a Landa Nanographic Press - ensuring customer satisfaction and success.
- Guide the customer as they ramp up** **the new press and develop its use throughout the PLC
- Be Landa's focal point in front of the customer: build trust with the customer and provide transparency on project progress.
- Work closely with the Landa field service engineer and with Landa’s global service operation. Facilitate clear and accurate communication to achieve faster and better customer outcomes.
- Support with pre-sales activities in the region, such as demonstrations and sample handling
**REQUIREMENTS**:
- Experience with E2E printing production environment, with in-depth understanding of the production floor
- Experience in project management
- Capability to work in a complex environment with multiple external and internal stakeholders (customer, service, business) - Ability to work in a governance model with various functions to achieve success
- Great interpersonal, communication and presentation skills
- Clear and effective English and French communication skills
- Capability to build a long-term relationship with the customer
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