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customer success engineer
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About
We believe in a more responsible way of flying. At Estuaire, our mission is to empower aerospace companies to reduce their climate impact.
We collaborate with stakeholders across the aviation industry — including airlines, airports, lessors, and financiers — to address aviation's role in climate change, which has contributed approximately 4% to anthropogenic global warming. With expertise in non-CO2 emissions and a strong focus on contrail mitigation, we are dedicated to making aviation more sustainable.
Joining Estuaire means stepping into a fast-paced, entrepreneurial environment where you'll work closely with clients to drive impactful initiatives. If you are motivated to make a real difference and thrive in an early-stage company where much remains to be built, we'd love to hear from you.
Job Description
As a Customer Success Engineer, you will play a key role in building and maintaining strong client relationships, ensuring customer satisfaction, driving product adoption, and identifying growth opportunities.
Skills
Acting as the "data arm" for our clients, you will leverage your analytical skills to extract insights from flight data and provide impactful recommendations. You will be a crucial member of the Sales and Marketing team, responsible for:
Customer Onboarding & Engagement
- Guiding customers through onboarding, ensuring effective implementation of our data solutions
- Driving product adoption by providing training and sharing best practices
- Maintaining user guides and methodology documentation
Data Analysis
- Assisting aviation clients in navigating our data platform and additional catalog features
- Extracting and analyzing flight data to respond to customer requests with speed and accuracy
- Creating compelling visualizations that answer complex questions instantly
- Advocating for customer needs, relaying feedback to internal teams for product improvements
Account Management & Growth
- Building and maintaining strong relationships with stakeholders at all levels within client organizations
- Serving as the primary point of contact for customer inquiries, feedback, and issue resolution
- Identifying expansion opportunities by proactively exploring business challenges our clients face
Preferred Experience
We are looking for candidates with the following qualifications. However, don't hesitate to apply even if you don't meet every requirement:
- 5+ years of experience in a customer-facing role
- Deep knowledge of aviation industry dynamics and/or climate tech
- Proficiency in Python/SQL (from a data bootcamp or equivalent), with a willingness to apply these skills daily — this role goes beyond emails and presentations
- Strong interpersonal and communication skills, with the ability to build trust with clients
- Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities simultaneously
- Fluency in English, French is a plus
Recruitment Process
- First interview (45 min) – Sales Manager
- Introductory discussion about your experience, motivation, and interests
- Short sales challenge during the session
- Second interview (30 min) – Tech team member
- Product discussion and platform demo
- Homework case study: assess a business problem from a client and how Estuaire's data can help solve it
- Final interview (1h) – Co-founders
Additional Information
- Contract Type: Full-Time
- Start Date: 01 September 2025
- Location: Paris
- Occasional remote authorized
