customer success manager

il y a 7 jours

Paris, Île-de-France STATION F Temps plein

Job Description
Qevlar is a B2B SaaS startup that strives to massively increase the productivity of cybersecurity teams. We develop AI Cybersecurity Analysts that augment Security Operations Centers (SOCs). Since our creation 2 years ago, we have:

  • Raised €14 million in seed funding led by EQT Ventures and Forgepoint Capital
  • Been incubated both by Microsoft (genAI studio) and Meta (AI program)
  • Deployed our solution to Global 500 companies and leading MSSPs in EMEA and NA (Equans, Nomios, Globalconnect, Almond)

We're looking for a Customer Success Manager to be the trusted partner for our clients, helping them integrate Qevlar into their SOC workflows, troubleshoot challenges, and maximize the impact of our AI-powered investigations.

What You Will Do
We are seeking an experienced and proactive Cybersecurity Customer Success Manager to ensure our customers achieve maximum value from Qevlar. The ideal candidate will have strong communication skills, experience in the field of cybersecurity, and a track record of driving adoption and customer satisfaction.

  • Onboard new customers and ensure they get up and running smoothly
  • Be a trusted advisor—helping SOC teams use Qevlar for use cases such as phishing, identity, endpoint investigations, and more
  • Proactively monitor adoption, ensuring customers get the most value out of the platform
  • Solve problems & remove blockers—whether it's technical troubleshooting or process optimization
  • Work closely with Product & Engineering, sharing customer feedback to help shape our roadmap
  • Collaborate with the Sales team to identify expansion opportunities and support account growth
  • Drive renewals, making sure customers are so happy they never want to leave
  • Build scalable customer processes—contribute to onboarding workflows, documentation, and ongoing success tracking

Who You Are
We're looking for someone who's as comfortable talking to SOC analysts as they are digging into technical challenges. You're probably a great fit if you:

  • Know cybersecurity – You've worked in or around SOCs and understand SIEM, EDR, email security, and threat intelligence
  • Love working with customers – You enjoy helping people solve problems and get real value from technology
  • Are technical but practical – You don't need to be an engineer, but you should be comfortable discussing integrations and troubleshooting issues.
  • Thrive in autonomy – You're self-motivated and proactive—you don't wait for problems, you anticipate and solve them.
  • Communicate like a human – You can simplify complex concepts and adapt your message to different audiences.

Why join us

  • Join a fast-growing AI startup revolutionizing cybersecurity
  • Make a real impact – Your work directly improves security teams' efficiency
  • Work with passionate people – We're a team of passionate cybersecurity and AI experts
  • Flexible work environment – Remote, hybrid, or in-office—whatever works best for you
  • Career growth opportunities – As we scale, so do the opportunities to take on more responsibility

If you're excited about helping security teams adopt cutting-edge AI, we'd love to hear from you. Let's build the future of cybersecurity together.

Additional Information

  • Contract Type: Full-Time
  • Location: Paris
  • Possible partial remote

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