senior technical account manager

il y a 4 jours

Paris, Île-de-France STATION F Temps plein

Job Description
About Qevlar AI

Qevlar Is a B2B SaaS Startup That Strives To Massively Increase The Productivity Of Cybersecurity Teams. We Develop AI Cybersecurity Analysts That Augment Security Operations Centers (SOCs). Since Our Creation 2 Years Ago, We Have

  • Raised €14 million in seed funding led by EQT Ventures and Forgepoint Capital
  • Been incubated both by Microsoft (genAI studio) and Meta (AI program)
  • Deployed our solution to Global 500 companies and leading MSSPs in EMEA and NA (Equans, Nomios, Globalconnect, Almond)

Own the technical success of our customers - from implementation to long‑term optimisation. First TAM hire: build the function from the ground up.
Reporting to the CTO. Partnering closely with our Senior CSM (who owns the commercial relationship).
What will you do

Implementation & time‑to‑value

  • Lead platform implementations end‑to‑end: connector setup, SIEM/EDR/SOAR integrations, playbook wiring, tuning and validation to maximise accuracy and ROI
  • Run technical onboarding: architecture reviews, deployment plans, go‑live checklists, admin/user enablement

Ongoing technical success & support

  • Be the trusted technical advisor for enterprise SOC teams and MSSPs
  • Own technical support and triage: investigate issues, reproduce/debug, drive resolution, and escalate to engineering when needed

(This is a platform role - not a managed MDR/IR service.)

  • Identify optimisation opportunities: review investigation outputs, diagnose accuracy issues, and improve operational outcomes

Product feedback & function building

  • Translate customer feedback into actionable insights for product and engineering (clear problem statements, repro steps, impact, proposed fixes)
  • Build the TAM function: playbooks, runbooks, knowledge base, implementation templates, and internal processes
  • Help hire and mentor future TAMs as we scale

Who you are

You Have

  • 5+ years in cybersecurity, with hands‑on SOC experience (Tier 2/3) or close work with SOC teams (consulting, delivery, advisory, solutions)
  • Real experience building SOAR playbooks / automation workflows
  • Strong knowledge of SIEM/EDR/SOAR ecosystems (Splunk, Sentinel, CrowdStrike, SentinelOne, XSOAR…)
  • Comfort with APIs / JSON, log investigation, and practical scripting (Python and/or SQL is a strong plus)
  • A customer‑facing background (consulting, solutions engineering, TAM, technical advisory)
  • Ability to switch between deep technical work and strategic customer conversations
  • Fluent English

Bonus Points For

  • MSSP experience
  • Startup / high‑growth environment
  • Experience with AI-driven security tooling and evaluation/quality loops

Why join us

  • First TAM hire: define the function, processes, and standards
  • Direct feedback loop to product and engineering: your input shapes the roadmap
  • Real AI solving a hard operational problem (not chatbot wrappers)
  • Serious customer base: enterprises and top‑tier MSSPs
  • Growth path: evolve into TAM lead as we scale
  • Remote‑friendly, competitive package

Hiring process

  • Intro Call
  • Hiring Manager Interview
  • Case Study
  • Culture fit

Additional Information

  • Contract Type: Full-Time
  • Location: Paris
  • Possible partial remote
  • Salary: between 75000€ and 85000€ / year

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