Technical sales representative

Role description:

The role consists of organizing and managing commercial relationships with customers within the Industrial Division's after-sales activities. The technical sales representative is responsible for maintaining the installations managed by the Industrial Division by meeting customer needs and following manufacturer recommendations.

The key goals are to ensure customer satisfaction, loyalty, business development, and after-sales profitability. She/He guarantees the quality and performance of after-sales service, maintenance contracts, and the promotion of complementary services (spare parts, modernizations, upgrades).

All proposed solutions must comply with applicable regulations.

This process begins with the customer's initial request and ends once the final invoice has been paid.

This role will report directly to Industrial Division Manager France

Key tasks & responsibilities:

After-Sales Service Management

• Monitor the fleet of rack-and-pinion elevators installed at client sites
• Plan and coordinate maintenance interventions with technicians
• Handle customer complaints and ensure quick and efficient resolution
• Verify technical compliance of interventions and adherence to contractual commitments
• Participate in technical acceptance after major works or repairs

After-Sales Commercial Development

• Propose and negotiate maintenance contracts and additional service offers
• Manage administrative relations with customers (purchase orders, documentation, etc.)
• Identify and pursue modernization or equipment replacement opportunities
• Prepare, follow up, and finalize quotations for spare parts sales
• Contribute to achieving the after-sales department's turnover and margin objectives

Customer Relations and Satisfaction

• Serve as the main point of contact for the customer after equipment commissioning
• Conduct regular follow-ups to assess satisfaction and evolving needs
• Visit client sites to evaluate performance and suggest improvements
• Foster customer loyalty through high-quality technical and commercial support

Coordination and Reporting

• Collaborate with technical, logistics, and sales departments
• Report field information (recurring failures, technical issues, suggestions)
• Monitor after-sales performance indicators: failure rates, response times, customer satisfaction, profitability
• Provide regular reports to the Industrial Division management.

Performance indicators (KPIs)

• Customer satisfaction rate
• Maintenance contract renewal rate
• After-sales revenue and margin achieved
• Average complaint resolution time
• Equipment availability rate under maintenance contracts

Main internal and external relations

• Industrial Division France: Strategy definition
• Industrial Division Group: Coordination and reporting
• Factory, installation, and follow-up departments: Order processing and project
  tracking
• Commissioning and Safety Manager: Compliance with safety rules and procedures
• All Group Departments: Cooperation within the framework of after-sales activities
• Reports to: France Industrial Division Manager

Qualifications & Competencies:

To be successful in this role you will have:

• Education: Bachelor's to Master's degree (Bac+2 to Bac+5) in Electromechanics, Industrial Maintenance or Technical Sales.
• NIVEAU VII ; COEFFICIENT C10 Qualification.
• Experience: 5 to 10 years in elevators, hoists or complex industrial equipment
• Strong technical background with ability to read and understand mechanical/electrical drawings
• Spoken and written English
• Team spirit, commitment, autonomy, rigor, organization, initiative and reporting
• Driving license (Category B) mandatory

Technical Skills

• Strong knowledge of electromechanics, automation, and lifting systems
• Understanding of elevator systems and components
• Ability to analyse technical problems and assess commercial implications

Commercial Skills

• Mastery of sales and negotiation techniques
• Ability to identify business opportunities and grow a client portfolio
• Strong sense of customer service and loyalty management

Organizational Skills

• Analytical and synthesis abilities
• Rigorous administrative follow-up (quotes, contracts, reports)
• Autonomy and effective time management

Interpersonal Skills

• Strong communication skills with diverse stakeholders (clients, technicians, buyers, site managers, maintenance supervisors)
• Team-oriented mindset and capacity to coordinate actions between departments

What we offer in this role

We value our team and strive to offer a competitive salary and benefits package as well as:

Materials/supports will be made available for the execution of position such as telephone/laptop, vehicle, internal security training, etc.

• A Global Company
• Career Development
• A Safety Focused Employer
• A Sustainable Business
• Value-based Culture
• Diverse Company
• Equal-Opportunity Employer

The application process:

Alimak Group is an equal opportunity employer committed to diversity and inclusion in the workplace.

We value differences and encourage everyone to apply, regardless of their background, gender, age, beliefs, or abilities. The application process includes online CV submission, application review, one or more interviews, and a transparent communication of the final decision.

Alimak Group Company Values

Reaching new heights together
- At Alimak Group we aim high. Our company vision and values serve as a strong foundation for our strategic plan; they drive our attitude towards the way we work and provide clarity and guidance around what we stand for as a company. Our values help us to ensure we all work towards the same goals and together with our vision they shape our culture and create a positive environment where we can achieve success.