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il y a 4 heures
Languages:Arabic | Brazilian Portuguese | SpanishLocation:Lisbon, Portugal (On-site / Hybrid / Remote*)Salary:€920 gross × 14 months + €40 complexity bonus × 11 monthsContract:Full-time | PermanentHow to ApplySend your CV toor Use Application FormWe are hiringMarketing Customer Support Specialiststo support advertisers using digital advertising products. This role is ideal for professionals who combinepaid advertising expertisewith astrong customer service mindset, operating in a structured, KPI-driven environment.Working Hours & ShiftsInitial phase (12-hour coverage):Monday–Sunday | 07:00–19:00Two shifts:07:00–16:0010:00–19:00Later phase (to be confirmed by the client):24/7 operation, Monday–SundayRotative shifts2 rotative days offKey ResponsibilitiesSupport advertisers running paid digital advertising campaignsHandle end-to-end product troubleshooting via email and chatAssist with campaign setup, optimization, and performance inquiriesCollaborate with internal Product Operations and Engineering teamsDrive customer satisfaction across the full case lifecycleEnsure adherence to SLAs, productivity targets, and quality KPIsProactively identify initiatives to improve service quality and user experienceEducate advertisers on product features and common issue types in partnership with internal specialistsWhat We're Looking ForMandatory experience in paid campaign managementDegree in Marketing or a related fieldHands-on experience in Digital MarketingExperience in a Contact Centre or Advertising Tech service programStrong knowledge of social media platforms and digital advertising fundamentalsExcellent communication and customer service skillsAbility to work independently and as part of a teamCompensation & Benefits- Base salary: €920 gross × 14 months- Complexity bonus: €40 gross × 11 months- Meal allowance: €7.63 per working day- Health insurance: from day 1 (employee contribution applies; free after 6 months)- Welcome bonus: paid in 12 monthly instalments during the first yearConditional on maintaining
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