Senior Director, Professional Services

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.
WHO WE ARE:
Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.

If working in a fast-paced, rapidly evolving company that is transforming one of the world's oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join "The Flock"

To learn more about us, visit and follow us on our social channels for the latest information – LinkedIn and Twitter.

Title: Senior Director, Professional Services
What You'll Do
The Senior Director, Delivery is responsible for overseeing and directing teams to deliver project(s) for clients, serving as the key resource for clients, and is accountable for ensuring successful and on-time project delivery.   Accountable for the identification and resolution of potential issues and risks that may impact project deliverables and serves as the key point of escalation for all project related activities.  The Senior Director oversees multiple complex projects simultaneously, while building key relationships with industry leaders

• Oversee delivery projects across multiple clients (target 5 clients) and projects days of total effort) simultaneously and serving as the key resource for clients and project related activities.
• Oversee project activities and deliverables, including schedules, financials, scope, and project change requests to ensure successful and on-time project delivery
• Accountable for the identification and resolution of potential issues and risks that may impact project deliverables and serves as the key point of escalation for all project related activities.
• Accountable for achieving assigned annual revenue and margin targets.
• Accountable for client satisfaction goals at assigned clients.
• Accomplishes results by working through lower management levels.
• Sets and directs project and program expectations while delegating and overseeing deliverables with team managers, members, and stakeholders.
• Reports project results, metrics, test and deployment management activities to VP, SVP and COO, while recommending specific changes and improvements required to achieve maximum results
• Works with Directors to manage the engagement contract and Statement of Work, serving as the key resource for issues.
• Provides leadership and direction and builds and leads a culture of accountability to meet business objectives and goals
• Oversee the overall people management of the group with responsibilities including, but not limited to, staffing, the management of direct reports, and subordinate team members, setting performance objectives, conducting annual performance reviews, managing underperformance, and recommends pay actions
• Develops staff members through coaching and fostering of a positive work environment
• Identifies, trains, and develops critical employees to the practice
• Attracts, grows, engages and retains talent
• Works with Directors and Senior Managers to manage the performance of those resources within the practice, while actively managing underperformance.
• Maintains a strong knowledge of clients' business and industry, anticipating and addressing opportunities and issues as they arise
• Contributes to the overall group's Strategy and Vision
• Develop trusted adviser relationship with clients, project and program stakeholders, sponsors and university stakeholders
• Contributes IP back to Delivery practice
• Perform all other duties and activities as required.

Required
WHAT YOU'VE DONE:

• Bachelor's degree required, or higher level, or foreign equivalent.
• Minimum of 15 years' professional experience, preferably in implementing software applications
• At least 5-7 years' experience of managing large teams and customers
• Successfully leading projects and programs to on-time, on-schedule and within budget; and overseeing internal and external resources, and holding teams accountable for performance
• Prior experience with P&C insurance and solutions will be needed. Reinsurance knowledge is required and experience with solutions in other areas of insurance such as underwriting, policy administration, claims, etc. would be beneficial.

Preferred

• Project Management Professional (PMP) certification is a plus

Knowledge, Skills, Abilities & Behaviors

• Demonstrated experience building relationships with senior level client resources
• Demonstrated experience leading, motivating and managing large project teams, including internal and external resources, while holding teams and customers accountable for performance
• Superior leadership, communication (written, verbal and presentation), organizational and interpersonal skills
• Demonstrated experience achieving and exceeding revenue targets set forth by management
• Team-building skills with technical and non-technical staff
• Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

Work Environment & Other Requirements

• Travel: 0-10%
• Work Authorization: Must be legally authorized to work in the country of the job location

WHAT WE STAND FOR:

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems.  As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit:

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Privacy Notice:
By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws.

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.