Senior Account Manager

Ready to drive growth and build strategic client relationships?

If you're an experienced Account Manager who thrives on creating value for clients, developing portfolios, and driving commercial performance, this opportunity is made for you

We're looking for someone with energy, ownership, and ambition—someone who wants to help shape the future of hotel distribution while growing their own career in a fast-paced, global environment.

If that sounds like you… keep reading.

A BIT ABOUT D-EDGE

D-EDGE Hospitality Solutions is one of the world's leading providers of hotel distribution technology, supporting more than 17,000 hotels across the globe.

As a subsidiary of Accor, we combine cutting-edge technology, industry expertise, and global reach to help hoteliers grow their business and connect with guests more effectively.

Our culture is built on four core values that guide everything we do:

People First | Open Communication | Adaptability | Go Beyond

THE ROLE

Job overview

As an Account Manager at D-EDGE, you are the go-to partner for a portfolio of hotel clients—owning contract value, driving growth, and ensuring long-lasting relationships. You will manage, retain, and develop your accounts while actively identifying new opportunities to expand our footprint.

This role is perfect for someone who loves building partnerships, growing revenue, and driving commercial impact.

Your main missions will be :

Portfolio Management

Understand the portfolio of products within your region and your upsell targets

Proactively manage and grow clients portfolio while exceeding semi-annual and annual revenue goals, capitalising on whitespace analysis and healthy pipeline management

Own your strategy to meet the country's/cluster's upsell targets

Ensure all activity is captured in the CRM tool

Prepare regular (weekly, monthly, quarterly) reports on your account portfolio

Client Relationship

Deliver impactful & effective presentations to your clients

Map and leverage key stakeholders / decision makers

Effectively communicate with your clients, manage complaints and set clear expectations.

Develop and nurture multiple key client relationships with customers, providing superior customer service

Identify proactive solutions that will be beneficial and answer specific client needs

Represent D-EDGE in customers' events

Upsell and Cross-sell

Identify and qualify upsell or cross - sell opportunities in your portfolio (based on whitespace analysis to identify opportunities)

Target 100+ activities per week, generating conversations and driving sales (e.g. mails, calls, meetings, launch, linkedin exchanges, etc), including at least 20 clients meetings per week

Target 10+ active and qualitative opportunities at any time, in order to close at least 4 deals per month

Own your pipeline, in order to reach 50%+ of your closed deals from outbound efforts

Work closely with the Customer Success, Sales, Marketing, and Product teams to maximize delivered value.

Own contract negotiations for renewals or expansions in coordination with the CSM in order to remain below churn and downsell targets

‍WHAT YOU'LL BRING

Hard Skills

Proven Sales Experience: Successful track record in sales, with experience managing a portfolio of clients and exceeding €250k+ ARR quotas.

5+ years' experience minimum: in a combination of revenue management, hotel eCommerce, and/or marketing/sales or providing services and solutions to hotels in revenue management, eCommerce, and/or marketing/sales

Deep understanding of hotels commercial systems and hospitality industry & market trends in your assigned region.

Bilingual fluency in French/English. Any other language is a plus

Efficiency in Excel, MS Word, Powerpoint & Salesforce CRM

Soft skills

Team Player – Collaborative, positive, and solution-focused.

Relationship Builder – Able to win trust and engage stakeholders at all levels.

Decision-Oriented – Able to prioritise and make clear, confident decisions.

Problem Solver – Agile, proactive, and resilient in complex situations.

Continuous Improver – Always learning, always levelling up.

D-EDGE Ambassador – You embody our values and bring them to life every day.

To shine in this role, you'll excel in:

Delivering on NSV objectives through consistent and methodical sales execution.

Driving a smart product mix aligned with customer needs and company priorities.

Maintaining top-quality Salesforce data for accurate forecasting and internal alignment.

Sustaining a strong, healthy pipeline with solid coverage and clear deal progression.

Protecting and growing your portfolio by anticipating risks and securing successful renewals

WHY YOU WILL LOVE US

By joining us, you'll find more than just a job — you'll discover a stimulating environment, a committed team, and a culture driven by innovation :

A caring and inclusive culture : respect, transparency, and autonomy every day.

A strong product vision powered by dedicated R&D.

A real commitment to responsibility

An international work environment : 45 nationalities, offices in 20+ countries.

Genuine growth opportunities : Internal mobility, ongoing training, and tailored career paths.

Explore our Culture Book today and see if D-EDGE is the right fit for your career aspirations

D-EDGE is an equal-opportunity employer. We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.

RECRUITMENT PROCESS :

1. Qualification Interview with the Talent Acquisition Team (15–30 min)

A first conversation to explore your background, motivation, and overall fit with the role and D-EDGE as a company.

1. Interview with the Sales Team Lead

A deeper dive into your experience and ways of working.

1. Second Interview with the Country Manager

This interview evaluates your strategic vision, market understanding, and ability to influence and grow key accounts. You'll take part in a role-play exercise to showcase your ability to pitch, handle objections, and deliver value-driven conversations.

4.Optional Final Interview with the VP Commercial

A final conversation may be included. This discussion focuses on your long-term potential, alignment with D-EDGE's values and commercial ambitions, and how you envision contributing to our global growth strategy.

1. Offer Stage

If successful, the Talent Acquisition Team will guide you through the final steps, package details, and onboarding preparation.