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Mid-Market Customer Success Manager
il y a 2 heures
The Role
At Modjo, we empower companies to unlock their full commercial potential through our AI-powered Revenue Intelligence platform. Our mission: turning every customer interaction into a growth opportunity. As a Mid-Market Customer Success Manager, you'll manage a portfolio of mid-sized clients (typically €10–15k). Your mission is to help them fully leverage AI, achieve their goals, and make Modjo an essential partner in their growth strategy. You'll also focus on industrialising and automating processes as much as possible, while working hand-in-hand with the Scaled CSM to ensure alignment across client segments.
What you'll do: - Onboarding & Adoption: Design tailored implementation plans and showcase the immediate value of Modjo's AI. - Customer Success: Build strong, trust-based relationships with stakeholders, especially at the C-level, and act as a strategic advisor. - Retention & Growth: Spot upsell opportunities, lead contract renewals in close collaboration with the Account Executive Farmer of existing clients, and maximize portfolio value. - Customer Advocacy: Be the voice of the customer internally, driving improvements and fostering client advocacy. - AI Expertise: Position yourself as an AI ambassador, helping clients fully harness the power of Modjo's intelligent solutions. - Process & Efficiency: Industrialise and automate processes and routines as much as possible to drive efficiency and scalability. - Collaboration: Work closely with the Scaled CSM to align on strategy, share best practices, and ensure a seamless customer experience across client segments.
What we're looking for: - 2+ years' experience as a Customer Success Manager or Account Manager - Strong ability to influence and collaborate with C-level stakeholders. - Highly organised and structured, with the ability to manage daily inbound requests efficiently. - Bilingual proficiency in English and French to support international clients. - Entrepreneurial mindset, problem-solving skills, and autonomy. - Bonus: SaaS, CRM, or Customer Success platform experience with a track record of exceeding targets. Why join us? - Make an impact: Join a French startup expert in generative AI, expanding across Europe and shaping AI for sales teams. - Strategic role: Be part of a high-priority mission at Modjo, supported by Growth, Marketing, Sales Ops, and Enablement resources. - Top-tier sales tools: Work with an advanced stack including Salesforce, Modjo, Aircall, and Outreach. - Vibrant culture: Weekly all-hands, team events, and annual offsites for meaningful connections. - Talented team: Collaborate with passionate colleagues who share common values and ambitions.
Hiring Process - HR Interview (30') - Talent Acquisition Manager - Manager Interview (45') - Head of AM - Case study (1h15) - Head of AM & VP Sales - Culture Fit Interview + Team Fit - Modjo team members Reference Check
