head of integration and customer support
il y a 2 jours
AboutShareID delivers a unique real-time identity verification solution, enabling companies to build secure and frictionless user journeys.Job DescriptionRole & MissionYou will be at the heart of customer onboarding and technical support:Onboard new clients and help them adopt the product.Provide Level 1 technical support: triage, reproduce simple issues, initial analysis.Understand and assist with API and SDK integrations.Manage integration follow-up: coordination, reminders, test validation.Support documentation and process improvements across the organization.Key ResponsibilitiesCollect, qualify, and document customer requests.Collaborate with Engineering, Product, and Customer Success teams.Run basic tests, validate scenarios, interpret simple logs.Identify what can be solved at Level 1 vs. what needs escalation.Oversee customer integrations and ensure smooth execution.Maintain and improve technical documentation (guides, FAQs, templates).Reduce noise for engineering teams by providing high-quality initial qualification.Preferred Experience2–4 years in technical support or SaaS implementation.Understanding of APIs, SDKs, testing flows, and basic debugging.Strong organizational skills and attention to detail.Excellent communication skills in French and English.Curiosity, logic, customer orientation.Bonus: experience in identity, security, or API-driven SaaS.Additional InformationContract Type: Full-TimeLocation: ParisExperience: > 2 yearsPossible partial remote
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Global Head of Customer support
il y a 1 semaine
Paris, Île-de-France sunday Temps pleinAbout UsAt sunday, we're redesigning the entire hospitality experience: not just payments.With a simple QR scan, guests can access the menu, place their order, pay the bill, tip, and leave a review. We fine‑tune every touchpoint to deliver a seamless experience. Our latest innovation brings video into menus: not just visuals, but a way to build trust...
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Head of Customer Success
il y a 2 semaines
Paris, Île-de-France Captura Search Temps pleinCaptura Search is partnering with an innovative and rapidly growing fintech company, trusted by leading global investment firms to transform front, middle, and back office operations. We are seeking a Head of Customer Success - Americas to drive exceptional client experiences, ensuring seamless integration and ongoing success across a suite of cutting-edge...
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Head of PMI Catalogue Integration
il y a 6 jours
Paris, Île-de-France Believe Temps pleinBelieve is one of the world's leading digital music companies. Believe's mission is to develop local artists and labels in the digital ecosystem by providing them the solutions they need to grow their audience at each stage of their career and development.Its 2,037 employees in more than 50 countries aim to support local artists and labels with a unique...
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Head of Programs
il y a 1 heure
Paris, Île-de-France Arrive Temps pleinWe've signed up to an ambitious journey. Join usAs Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn't a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the...
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Head of Programs
il y a 1 semaine
Paris, Île-de-France Arrive Temps pleinWe've signed up to an ambitious journey. Join usAs Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn't a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the...
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Head of Programs
il y a 2 semaines
Paris, Île-de-France Arrive Temps pleinWe've signed up to an ambitious journey. Join usAs Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn't a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the...
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Head of Customer Service
Il y a 11 minutes
Paris, Île-de-France Keller Executive Search Temps pleinThis is a position within Keller Executive Search and not with one of its clients. As the Head of Customer Service in Paris, France, this senior role is accountable for shaping customer service strategy and delivering measurable outcomes across the business. The position partners closely with cross‑functional leaders, drives operational excellence, and...
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Head of Customer Success
il y a 2 semaines
Paris, Île-de-France Modjo Temps pleinAbout ModjoAt Modjo, we're on a mission to free salespeople to rediscover the art of selling.The sales world is broken: even top performers spend more time documenting than selling.We exist to change that.By removing admin noise and empowering teams with AI agents, Modjo helps sellers focus on what truly matters: building trust, driving strategy, and closing...
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Head of Customer Success
il y a 2 semaines
Paris, Île-de-France Modjo Temps pleinAbout Modjo At Modjo, we're on a mission to free salespeople to rediscover the art of selling. The sales world is broken: even top performers spend more time documenting than selling. We exist to change that. By removing admin noise and empowering teams with AI agents, Modjo helps sellers focus on what truly matters: building trust, driving strategy, and...
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Head of Customer Success
il y a 2 semaines
Paris, Île-de-France Modjo Temps plein 100 000 € - 120 000 €About ModjoAt Modjo, we're on a mission to free salespeople to rediscover the art of selling.The sales world is broken: even top performers spend more time documenting than selling.We exist to change that.By removing admin noise and empowering teams with AI agents, Modjo helps sellers focus on what truly matters: building trust, driving strategy, and closing...
