Operations Manager

Operations Manager — Keep Nio Robotics running, ready, and field-deployable

Position overview
Nio Robotics is building Aru, a general-purpose robot designed for demanding industrial tasks on steel infrastructure (de-coating, painting, welding prep, inspection, constrained-space interventions…). We're growing fast, and we need someone who makes sure everything around the teams and the robot runs smoothly.

As Operations Manager, your core mission is simple: keep things running.
You'll support Product Managers and VPs by anticipating needs, removing friction, and owning execution on day-to-day operations, field logistics, partner support, and import/export workflows.
If you love being the person who sees what's missing before anyone asks, gets it organized, and drives it to completion, this role is for you.

Your mission
Be proactive: spot upcoming needs, risks, and bottlenecks, and resolve them early.
Be the execution owner for operational topics that support product development, demos, and partnerships.
Make Nio Robotics consistently field-ready: robot, tools, equipment, shipping, and onsite logistics.

Work & Responsibilities
Own preparation for client demos, trade shows, and field trials:
Ensure the robot is ready, configured, and packaged.
Prepare mission-specific material : tools, consumables, PPE, fixtures, spares.
Organize shipping : customs paperwork, export constraints, lead times, carriers, and packaging requirements, insurance, timelines.
Coordinate with Product Managers and technical leads to surface what must be delivered for the event : features, payload readiness, validation.
Make sure nothing is forgotten and that execution is closed-loop (from planning → shipment → event → return → debrief).
Office management & day-to-day operations:
Coordinate contractors (cleaning, security, maintenance, etc.).
Organize office setup and improvements: installing desks, rooms, storage, tools, workshop materials.
Ensure safety and compliance for anything related to machines, workshop layout, protective gear, and on-site practices.
Keep operational documentation and inventories up to date (equipment lists, access, contacts, procedures).
Support our ecosystem of partners when they need:
Shared material shipments or loaned equipment
Access to shared tooling (cloud, chat, accounts)
Organizing mutual visits (on-site logistics, schedules, access, PPE requirements)
Help maintain a clean, efficient operational interface between Nio and its ecosystem.

Skills & profile
Must-have traits:
Proactive and self-driven: you identify needs by yourself, gather requirements, and execute without waiting for perfect instructions.
Organized to the core: you build checklists, track topics, and finish what you start, no loose ends.
Operational ownership mindset: you're happy being accountable for "everything that must be ready".
Technical & hands-on aptitude:
You're handy and comfortable with technical environments: workshop, tools, machines.
You can manage items around the robot: tools/payload accessories, protective equipment, safety practices, packing/rigging constraints.
You're not afraid to get into the details when needed: what to pack, how to protect a component, what PPE is required for a given tool.

Bonus points:
Experience with robotics, industrial hardware, field operations, events/logistics, or technical project support.
Familiarity with shipping constraints for sensitive/valuable equipment (crates, insurance, documentation).
Experience supporting cross-functional teams (product + engineering + leadership).

What you'll get at Nio
A key role at the center of the company: close collaboration with Product Managers, VPs, and field teams.
A mission-driven environment where operations directly impact product success.
Real autonomy and ownership, you'll define and improve the operational playbook as we scale.
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