retail operations project manager

RETAIL OPERATIONS PROJECT MANAGER

Fixed term contract starting ASAP until end of 2026

ABOUT THE JOB

In the context of accelerating Retail ambitions and the development of omnichannel strategies, the Europe Fragrance & Beauty entity is striving for operational excellence to support Boutique activities and deliver a seamless client experience at every touchpoint. Within the Europe Fragrance & Beauty Operations Department, you will join the Retail Operations team to support them on a daily basis across the Europe and Middle East region.

Our role focuses on:

• Product supply and ensuring smooth flows between the Supply Chain and points of sale

• Digital and IT tools that support the client experience and the smooth running of boutiques (checkout, stock management, service booking, reporting, etc.)

• Monitoring of services and operational standards: uniforms, maintenance, Retail norms and best practices

• Coordination of Retail projects across Europe & the Middle East to ensure harmonization of practices and operational performance across the network

Retail Operations do not cover marketing or visual merchandising topics.

WHAT IMPACT YOU CREATE AT CHANEL

We are recruiting a Retail Operations Project Manager to lead strategic projects related to back-office operations, including stock management, boutique replenishment, and the interoperability of Retail and Supply Chain information systems (SAP, AX).

Acting as a Business Owner, you will structure, lead and deploy solutions and processes with a strong operational impact, always aiming for business efficiency, continuous improvement, and data reliability.

Your main responsibilities:

Scoping & Design

• Gather, analyze, and prioritize business needs

• Develop functional specifications and co-build the target solution with business, IT, and partner teams

• Ensure consistency and interoperability with other systems and internal tools

Steering & Deployment

• Monitor developments, testing, user acceptance and ensure adaptation of business processes

• Lead change management and facilitate adoption: communication, training

• Deploy solutions while supporting teams

Reporting & Governance

• Identify risks and make recommendations

• Prepare and lead progress reviews

• Represent business vision within project governance bodies

Support & Continuous Improvement

• Serve as the business reference for Retail users, gather feedback and coordinate enhancements

• Propose optimizations to improve the efficiency of processes and tools

YOU ARE ENERGISED BY

● Working transversally and in a 360° approach
● Bridging strategy and operational implementation
● Driving continuous improvement

WHAT YOU WILL BRING

● Master's degree (Bac +4/5) in management, procurement, or supply chain
● Confirmed experience (5 to 7 years) in Retail or Supply Chain project management, with a strong understanding of back-office processes and IT flows
● Fluent in French and English, both written and spoken
● Analytical and results-driven mindset
● Strong organizational skills, proactivity, and cross-functional leadership
● Excellent interpersonal and written communication skills

WHAT CHANEL CAN OFFER YOU

 ● The opportunity to work at the heart of operations for a leading Luxury House, a benchmark in the Fragrance & Beauty market
● Concrete projects with significant business impact
● Collaboration in a 360° approach with all key players across the Retail value chain

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.