Account Manager

Artificial Intelligence. Actual Impact.
At Docebo, AI isn't just a buzzword — it's how we help teams move faster, perform better, and focus on the work that actually matters. Our learning platform is built with smart, time-saving tools that personalize training, cut the busywork, and make learning feel like less of a chore (and more of a superpower).
We're building the future of learning, and we're doing it with a team that loves to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people — not just in theory — you're in the right place.
Still thinking it over? At Docebo, values aren't just posters on the wall — they show up in how we work every day. We lead with what we call the Docebo Heart: we trust each other, assume positive intent, and make space for the differences that make our team stronger. 
So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn.
About This Opportunity:

At Docebo, our Account Managers are the backbone of our client's success. We are looking for a dedicated, personable, and experienced Account Manager to assist our clients in achieving their learning goals and business outcomes in the FBL region. Docebo Account Managers handle all aspects of the customer relationship,  are responsible for growing and retaining existing clients within a defined territory, and are supported by a wide cast of resources within Docebo to ensure client success.
The Account Manager is responsible for creating a positive experience for the customer, ultimately leading to the renewal, long-term customer satisfaction, and account growth via expansion efforts. You will learn to be a product expert and use this expertise to increase the presence of our platform within your targeted accounts. In addition, you will be responsible for account penetration, meaning you will map and scope out Subsidiaries of the clients in your targeted portfolio to expand the Docebo footprint.
Responsibilities:

• Build, maintain, and expand long-term customer relationships (new business & existing accounts)
• Advise HR, L&D, and business stakeholders on modern learning management strategies and Docebo solutions
• Develop business cases and ROI arguments together with customers
• Identify cross- and upselling opportunities within existing accounts
• Coordinate with internal partners such as Professional Services, Technical Experience Managers, Pre-Sales, Business Development Reps, Account Executives, RevOps, Product, and Engineering teams.
• Apply sales frameworks (e.g., MEDDPICC) to ensure pipeline transparency and forecasting accuracy
• Create customer champions that will participate in Docebo Marketing initiatives. Own and execute recurring structured account business reviews designed to focus on adoption, utilisation, and critical business objectives.

Requirements:

• Must have 5+ years of B2B SaaS sales experience, ideally in learning management / HR tech
• Experience with Enterprise clients in the FBL market
• Must be fluent in both English and French
• Proven track record in closing enterprise deals and building strong C-level relationships
• Excellent consultative and presentation skills, including compelling business-value storytelling
• Analytical, data-driven mindset with a clear results orientation
• Proactive, customer-focused, and experienced in managing complex projects
• Ability to travel up to 40% of the time
• Please note this role is Hybrid in our Paris office

Benefits & Perks -Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you -Employee Share Purchase Plan -Career progression/internal mobility opportunities -Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors) -WeWork partnership and "Work from Anywhere" program
Hybrid Office Model We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are "hybrid." We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee's needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.
About Docebo Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process. Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today
Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodationsThe e-mail should include a description of the requested accommodation and the position you're applying for or interested in. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

---