Client Success

ABOUT DYLOGY

Location:
Lyon, France

Company:
At Dylogy, we're not just another tech company. We're on the cusp of transforming the (re)insurance market with our groundbreaking AI-driven Risk Monitoring SaaS platform. If you're a change-maker passionate about technology and eager to reshape how insurance works, we want to hear from you.

JOB DETAILS

• Contract type:
  Permanent – Full-time –
  Cadre forfait jours
• Reporting to:
  CEO
• Position:
  Client Success & Growth Manager
• Compensation:
  €60 000 – €65 000 fixed annual salary + attractive variable bonus

RESPONSIBILITIES

As a Client Success & Growth Manager
at Dylogy, you will be responsible for driving long-term client satisfaction, adoption, and expansion across our platform. You will act as the primary point of contact for our enterprise customers, ensuring smooth onboarding, strategic alignment, and measurable value delivery.

Your mission is to
turn clients into long-term strategic partners and Dylogy ambassadors
, directly contributing to revenue growth and platform impact.

Your main responsibilities will include:

• Client Onboarding & Enablement

Lead client onboarding and rollout phases, ensuring users are fully operational, autonomous, and engaged with the platform

• Project Management – Delivery Coordination

Orchestrate cross-functional workstreams between Product, Tech and Data teams.

Act as the operational link between clients, partners, and internal experts, ensuring progress tracking, risk mitigation, and timely delivery.

• Project Management – Processes & Automation

Design and maintain delivery workflows (onboarding, adoption, reporting) and continuously improve them.

• Account Management & Relationship Building

Develop and maintain strong relationships with C-level stakeholders, IT teams, and operational users to ensure long-term retention and satisfaction

• Customer Success & Adoption

Monitor usage and engagement, proactively identify friction points, and ensure clients extract maximum value from the solution

• Upsell & Expansion Opportunities

Identify new growth opportunities within existing accounts and support upsell / cross-sell strategies collaboratively with Sales

• Strategic Feedback Loop

Collect and synthesise client feedback, translating it into actionable product insights alongside the Product and Tech teams

• Partnership Development

Contribute to building and maintaining strategic ecosystem partnerships (brokers, consulting firms, insuretech networks)

• Process & Experience Design

Help structure and continuously improve Dylogy's post-sales journey (onboarding, CS, renewals, partnerships) with a builder mindset

You will play a strategic role in shaping our client experience framework
and laying the foundations for a scalable customer organisation

QUALIFICATIONS

Hard Skills

• Strong understanding of the
  B2B SaaS commercial lifecycle
  (from onboarding to renewal/expansion)
• Experience in account management, customer success, or project deployment
• Familiarity with CRM tools and client lifecycle tracking
• Solid project coordination and stakeholder management skills
• Comfortable interacting with both business and technical teams

Soft Skills

• Outstanding written and verbal communication
• High empathy and pedagogy, especially with enterprise users
• Structured, organised, and able to manage multiple accounts simultaneously
• Proactive and impact-oriented
• Comfortable in a fast-paced early-stage startup environment

Languages

• Fluent business
  English
  is mandatory
• French is a strong asset (client interactions)

Experience

• 5 – 8+ years in Customer Success, Account Management, or hybrid Sales/CS roles
• Experience working with enterprise clients or complex SaaS deployments
• B2B background is mandatory – insurance / fintech / regulated industries is a plus
• Appetite for process building and continuous improvement

WHY DYLOGY

• A friendly startup environment with big ambitions
• Join the early team of an R&D leader in the (re)insurance space
• Rapid career growth opportunities as we scale
• Hands-on exposure to cutting-edge Generative AI and automation technologies
• Modern office in the heart of Lyon Part-Dieu with a collaborative, diverse team

BENEFITS

• 100% public transport subscription coverage
• 100% health & life insurance coverage
• 3 days of remote work per week
• 5 additional paid leave days beyond the legal standard
• Meal vouchers (€10/day)
• Bicycle parking available on-site

RECRUITMENT PROCESS

1. Introductory call – 15 min
2. HR interview – 45 min
3. Technical & process deep dive – 1h
4. Founders interview – 1h