ServiceNow Sales and Solutions Lead

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 55 years. As part of the Tata group, India's largest multinational business group - TCS has over 614,000 of the world's best-trained consultants in 55 countries.

Responsibility of / Expectations from the Role:

Business Development:

• Drive sales and solution activities, solution designing, and project planning
• Develop solutions to address business problems using proven methods, tools including validating solution with cross technology SMEs as applicable
• Identify target accounts to focus on joint GTM for partner led growth
• Identifying and pursuing new business opportunities, creating proposals, responding to RFPs/RFIs, and driving revenue growth within assigned accounts.
• Grow MSP footprint through various joint positioning along with ServiceNow account executive/team
• Craft a sales approach for focus accounts based on business priorities and by identifying white spaces where ServiceNow can be positioned
• Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
• Evolve business solutions, articulate as appropriate to client audiences
• Enable product demos and support proof of concepts as required
• Developing long-term strategic roadmaps for clients and creating account plans to align with their business goals.
• Develop client engagement strategies and roadmaps for ServiceNow adoption for existing customers
• Managing pipeline and TCV targets for geography to drive exponential growth
• Working closely with internal teams, such as sales, marketing, alliances and delivery, to ensure the right positioning of TCS capabilities
• People management including hiring, mentoring, performance appraisals of reporting team
• Provide inputs to delivery organization on talent needs for the region, based on ongoing and upcoming pursuits
• Collaborate with Industry & account teams in the region to better position ServiceNow to solve enterprise and industry challenges

Practice Growth:

• Supporting practice initiatives and strengthening ServiceNow capabilities in the region
• Provide inputs for offerings build and innovation
• Enable positioning of TCS as a leading partner of ServiceNow in the region, by participating in regional events, publishing white papers, leading industry PoV

Must-Have Competencies:

• 12+ years of experience in client-facing roles, account leadership, or sales
• 5+ experience in ServiceNow modules ( ITSM/ITOM/HRSD/CSM/S2P/SecOps)
• Strong experience in positioning TCS capabilities around Enterprise Solutions
• Stakeholder management, Communication and organizational navigation skills
• Hands-on experience creating and delivering winning proposals and presentations.
• Outstanding interpersonal abilities for handling relationships with customers, market teams, internal experts and partner (product vendor) teams
• Strong executive presence and the ability to present compellingly to C-level executives and senior business/technology leaders.
• Business Development experience (direct, GTM and Partners)
• Market connects and Solution/ Pre-Sales capabilities
• Excellent communication, interpersonal, and presentation skills

Must-Have Competencies:

• Good knowledge of the region
• Ability to travel across and meet clients/customers
• Financial acumen and budget management experience
• Experience in a fast-paced, client-focused environment
• Strong influential personality with effective negotiating skills
• Ability to shape, adapt and improve processes

Working at TCS:

• Attractive fixed + variable compensation
• Holiday Bonus
• Profit sharing
• CSE
• Join an international group present in 50 countries
• Work on ambitious and innovative projects
• Participate in our community events: meetups followed by after-works, tech week, etc.
• And because we want to help you grow and improve, we offer regular training and participation in conferences.

At TCS, diversity is a source of wealth, and inclusion is a daily commitment. We cultivate an environment where every talent, regardless of their origin or background, can express themselves and grow, and fully contribute to our collective success.