Client Success Manager

Client Success Manager

Bookassist are seeking a highly motivated and dynamic Client Success Manager who will report to the Client Success Team Leader. The role requires a strong knowledge of the hospitality industry and would suit a person with experience of revenue management and marketing/e-commerce within the hotel sector. With the knowledge and experience that they bring to the role along with the extensive training that they will receive in our products and services, the successful candidate will: build strong relationships with our clients; serve as an escalation point for their portfolio of clients in relation to the products and services they have purchased; and ensure that the clients business grows in line with specified targets.

JOB RESPONSIBILITIES:

• Working closely with a portfolio of clients across the designated market (Italy) to drive and grow their revenue
• Liaising with the team leader to set yearly and monthly revenue targets for each hotel client and working to achieve and surpass these
• Communicating with clients on an on-going basis to ensure their online booking platform is optimised to ensure the highest rate of conversion possible and that they are availing of all upgrades
• Continuously developing online strategies that meet each individual clients needs based on market trends
• Liaising with our in-house Digital Marketing team to maximise the online visibility of the hotels clients and to drive qualified traffic to the client's website
• Working with clients to ensure their website if fully optimised for conversion using the latest conversion optimisation strategies
• Educate clients on new initiatives in both digital marketing and technology that will give a client an opportunity to be an early adopter
• Advising clients of new products and identify opportunities to upsell and cross-sell products and services to clients which will increase their revenue and efficiency
• Keep abreast of key trends in the industry & share with clients
• Be proactive in negotiating contract renewals with clients as these are key to Client Retention
• Seek out new client opportunities where feasible and feed into the Sales & Marketing team.

JOB REQUIREMENTS/QUALIFICATIONS:

• 3+ years working within the Hospitality Industry and/or related 3rd Level Qualification
• Working experience in a Revenue/Marketing/E-Commerce role
• Passion to work and thrive in a multi-tasked, fast paced environment
• Strong communicator, analytical, organized and time efficient
• Comfortable presenting to both internal/external audiences
• Social Butterfly for Client Entertainment Events
• Willingness to embrace a challenge outside of your comfort zone
• Fluency in Italian is mandatory. Spanish: Advanced Proficiency. English: Perfect Command (Essential)
• Strong knowledge of digital marketing trends & useful applications
• Team Player, cooperative approach and keen to forge strong peer to peer working relationships
• Problem-solving attitude through proactive approach.

Additional useful skills:

• As the office environment is Mac OS X based, experience of the OS X environment is an advantage, but is not essential.

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.