Customer Service Representative

il y a 2 jours

Paris, Île-de-France Sato Temps plein

 We are committed to delivering exceptional service to our customers. As a dynamic and fast-growing company, we're looking for passionate, friendly, and solutions-driven Customer Service Representatives to join our team in Paris. You will be at the forefront of our customer experience, helping customers with inquiries, resolving issues, and ensuring satisfaction.

Key Responsibilities:

  • Provide outstanding customer support via phone, email, live chat, and social media channels.
  • Handle customer inquiries and complaints efficiently, ensuring prompt resolution with a positive attitude.
  • Maintain accurate records of customer interactions and transactions.
  • Identify customer needs and provide tailored solutions to enhance their experience.
  • Work collaboratively with various teams, including sales, technical support, and logistics, to resolve complex issues.
  • Continuously improve service delivery and contribute to the ongoing development of customer service processes.
  • Keep up-to-date with product knowledge, policies, and procedures to provide accurate information.

Key Requirements:

  • Previous experience in a customer service role, preferably within the France market.
  • Strong communication skills with the ability to remain calm under pressure.
  • Excellent problem-solving abilities and attention to detail.
  • Proficiency in using customer service software (e.g., CRM systems, live chat tools).
  • A positive, can-do attitude with a focus on delivering exceptional customer experiences.
  • Ability to work flexibly, including shifts, weekends, or evenings if required.
  • Knowledge of the France market and cultural understanding is a plus.

Why Join Us?

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A collaborative and supportive team environment.
  • A chance to be part of a forward-thinking company committed to customer excellence.

How to Apply: If you're passionate about customer service and looking to be part of a dynamic team in London, we want to hear from you Please submit your CV and a brief cover letter outlining why you'd be a great fit for the role.

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