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Account Manager – Banking Software Solutions
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key account manager
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KEY ACCOUNT MANAGER H/F
il y a 2 semaines
Cette offre est exclusivement réservée aux personnes ayant une RQTHSaft is a global battery company like no other. Our long experience and pioneering spirit, combined with our unique industrial approach, puts us in a leading position to meet the needs of the most demanding customers. Our batteries and battery systems make a difference in every market sector they serve.Established in 19 countries and supported by our 16 manufacturing sites, Saft has more than 4,300 employees around the world and more than 3,000 customers across a range of industries.Since 2016, Saft has been a wholly-owned subsidiary of TotalEnergies, a global integrated energy company that produces and markets various forms of energy, including oil, biofuels, natural gas, green gases, renewables, and electricity. With 100,000 employees, TotalEnergies is committed to providing reliable, affordable, and sustainable energy to as many people as possible. The company operates in approximately 120 countries and places sustainability at the core of its strategy, projects, and operations.The KAM will establish, develop and nurture long-term and profitable relationships with two railway Key Accounts.To reach this target, the KAM has to understand the client's needs, expectations, organization, roadmaps, and long-term goals.He/She works closely with the Key Account, and shall manage the communication channels at all levels between Saft and the KA.The KAM will design the global strategy of the KA through the KAPlan (with the support of Saft's teams: Sales, Marketing, legal, engineering, project and factories), which will be presented and validated by the Steering Commitee Sales&Marketing, before its deployment internally and externally. Strategy will include (non exhaustive): Pricing, T&C, lead-time, services, support, roadmap, loyalty programs, Productivity, revision formulaOperational missions of the KAM position :Cross-Selling and Upselling: Key Account Managers identify opportunities to sell more products or services to their key clients. This could mean introducing new product lines, addressing new applications/segment, or develop serviceCollaborating with Sales Teams to develop and implement strategies for expanding the company's share of wallet with key accounts.Global coordination of the important offers (>350k€): alignment with global KA strategy, Pricing and T&C; Validation of these offersNegotiating of frame contracts, discuss terms of service, and manage the commercial aspects of client relationshipsProblem-Solving: When Key Accounts encounter issues or have concerns, Key Account Managers are the first point of contacts and effectively and promptly to maintain client satisfaction. Escalation of topics when requiredReporting: share the relevant KA information with management and Saft teams through regular reports and KPITracking and monitoring of the sales performance of key accounts and provide regular feedbackThe KAM is the closest contact of the KA, and has a full understanding of the KA organization, company, strategy and people. In addition to his/her KAM role, the position requires one operational sales activity with one of the subsidiary (Area), or one market segment of the Key Account. It will allow to keep a good grip on the activities and a direct contact with the customers team.Higher education degree (Business School, Engineering, or equivalent)Proven experience in Key Account Management, ideally in a complex industrial or B2B environmentStrong ability to understand client needs, organization, strategy, and long-term goalsSolid negotiation skills and experience in managing frame contracts and large offersComfortable working cross-functionally with internal teams (Sales, Marketing, Legal, Engineering, Operations)Analytical mindset, autonomy, rigor, and results-orientedFluent in professional English (spoken and written)Expérience : Minimum 10 ans
