Dispute Manager South-Europe

About The Role
About the role – 1 year contract
The Account Receivables –
Dispute Manager South of Europe
is responsible for overseeing and managing all customer disputes, ensuring timely resolution, and maintaining a high level of customer satisfaction while protecting company revenue for
France and Spain
. This role involves collaborating with internal teams, analysing complex issues, and implementing process improvements to prevent recurring disputes.

3 days a week presence in the office is required. We are in Courbevoie area.
The Impact You'll Make

• Lead the end-to-end dispute management process, including investigation, resolution, and communication with customers resulting in collecting accounts receivables on time
• Monitor and manage dispute aging, ensuring timely resolution according to company policies and SLA targets
• Analyze dispute trends and root causes, providing actionable insights and recommendations to prevent future disputes
• Collaborate with Sales, Customer Service, Credit, and Finance, Logistics teams to resolve issues efficiently
• Maintain accurate records of all disputes on SAP
• Prepare regular reports on dispute volumes, resolution status, and outstanding balances for management.
• Implement process improvements and best practices to enhance the dispute resolution workflow
• Monitor AR team members and third parties on dispute handling procedures
• Support compliance requirements related to dispute management
• Act as a back up for Pricing Manager for pricing and rebates operational activities

The Skills And Knowledge You'll Bring

• Bachelor's degree in Finance, Accounting, Business Administration, or related field
• 5+ years of experience in accounts receivable or credit management, with a focus on dispute resolution
• Previous experience with retailers is a strong advantage
• Proficiency in French, fluent English is required
• Spanish languages skills are added value
• Experience with ERP is must have with preference for SAP/ Sac
• Fluent in Excel
• Strong analytical and problem-solving skills
• Excellent communication and negotiation abilities
• Ability to work under pressure and manage multiple priorities
• Detail-oriented and organized
• Customer-focused mindset with strong service orientation.
• Proactive and solution and execution driven
• Strong leadership, team and stakeholder management skills

What We'll Give You In Return
Financial Rewards & Recognition

• Internationally Competitive Base Salary: We offer highly competitive compensation, rigorously benchmarked against global industry and market leaders to ensure we attract and retain top talent.
• Performance-Based Annual Incentive Program: A powerful program explicitly designed to reward those who dare more and achieve outstanding results. Your ambition directly fuels your financial success.
• Top-Tier Pension Scheme: Secure your long-term future with an above-market-standard pension scheme featuring higher-than-average company contributions.
• Profit Sharing Scheme: Our success is shared. All employees participate in a comprehensive profit-sharing scheme that aligns individual contributions with collective company performance.
• Commute Plan: Benefit from a contribution above market standard for your daily commute, with the additional possibility of reimbursement for the purchase or maintenance of your bike/scooter.

Flexibility & Well-being

• Balanced Office-Based Working: While fostering strong in-office collaboration, we offer the flexibility to work from home based on specific team needs and individual circumstances.
• Work-from-Home & Phone Allowances: Financial allowances provided to support your professional home office setup and business connectivity requirements.
• Health & Life Insurance Scheme: Comprehensive coverage for employees and their families, with company contribution above market standard for superior peace of mind.
• Mental Health Support: Access to a dedicated digital platform offering various forms of health support content, including individual therapy sessions, ensuring proactive mental well-being.
• Family and Home Support: Dedicated financial support offered via the cheque CESU (Service Employment Universal Cheque) to assist with family and home care needs.

Culture, Development & Perks

• High Growth Environment: We provide a dynamic environment offering exciting learning and career development perspectives that extend significantly beyond your first role.
• Inclusive Working Culture and Team Spirit: We embrace our international community and diversity as a critical competitive advantage, fostering a truly supportive and collaborative environment.
• Structured Holiday Policy: Our policy includes standard leave, defined Care Days, accrued additional holidays (RTT), and seniority days, ensuring you have time to recharge.
• Above Market Standard CSE Contribution: Significant support via the Works Council (CSE) for numerous activities, subsidies, and aid for employees and their families across travel, leisure, sports, and culture.
• Product Discounts: Enjoy exclusive discounts on all Versuni products sold under the Philips brand and our other corporate brands.

Ready to make an impact?

From developing game-changing air fryers to perfecting the art of coffee making, Versuni's purpose is turning houses into homes — and we're calling on your talent to bring it to life. Join our global team of 6,000+ passionate individuals, work with world-class brands, and shape the future of home living. We're ready for you — are you ready for us?