Customer Success Officer

il y a 5 jours

Clichy, Île-de-France echoes Temps plein

Echoes is the European leader in providing neutral server and web-based solutions for B2B customers in the Short-Term Rental, Leasing, and Mobility sectors. Our technology collects and harmonizes vehicle data directly from OEM-embedded telematics, delivering it via API or tailored products.

Job description

The Customer Success Officer is responsible for delivering high-quality support to business clients through email and a ticketing system. This role requires strong communication skills, analytical thinking, and the ability to understand and resolve customer issues related to products, services, or platforms. The ideal candidate is tech-savvy and customer-centric, as customer satisfaction is always our first priority.

Key responsibilities

  • Primary point of contact for business clients, delivering timely and accurate support
  • Troubleshoot product or service issues and document solutions using internal systems like Hubspot and Jira
  • Support the customer in their day-to-day fleet management
  • Manage support tickets from creation to resolution, ensuring proper follow-up and communication
  • Collaborate with the technical Support, Product, Engineering and Sales teams to escalate and resolve complex issues
  • Identify patterns in customer inquiries and contribute to process or product improvements
  • Educate customers on best practices, new features, and product updates
  • Maintain detailed records of customer interactions and solutions

Skills & Qualifications

  • 1+ years of customer support or account-management experience (preferably in B2B customer support)
  • Ability to analyze issues, troubleshoot, and work with tools like Hubspot and Jira
  • Ability to prioritize workload and work independently
  • Strong communication skills and a customer-first mindset
  • Fluent in Dutch and English, French
  • Additional languages such as French, German, Spanish or Italian are a significant advantage

Nice to have:

  • Someone proactive, communicative and tech-savvy.
  • Experience working with business customers (B2B)

What We Offer

  • Competitive salary and benefits
  • A supportive, international team
  • Hybrid work

If you're passionate about helping customers and love working in multilingual environments, apply now. We'd love to meet you

Job Type: Full-time

Work Location: On the road

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