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IT Support Technician
il y a 3 semaines
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
ROLE
Provide daily high-level IT & audiovisual support to the Group's VIPs and ensure flawless operation of strategic headquarters infrastructures (boardroom, meeting rooms, executive committee room), workstations, devices, as well as during major external events.
This role operates at the heart of an environment where reliability, availability, and quality of service are absolutely essential.
The position holder must ensure uncompromising service continuity, anticipate technological risks, secure every intervention, and embody the Group's operational excellence.
Your service mindset, responsiveness, autonomy, and ability to work as part of a team are proven strengths.
You have natural technical curiosity and strong analytical skills, both essential to succeed in this environment.
WHAT ARE YOU GOING TO DO?
IT / Workplace Support:
- Provide on-site support (levels 1, 2 and 3) for the Group's VIPs, covering headquarters and additional locations.
- Manage the IT fleet (Windows and Apple): configuration, deployment, maintenance.
- Work on mobile devices (tablets, smartphones).
- Participate in onboarding/offboarding: account creation follow-up, account and equipment setup, training/support, device handover and collection.
- Deploy and support the adoption of new hardware and software solutions.
- Write, maintain, and distribute technical procedures and user guides.
- Create, track, and close tickets in the ticketing tool (ServiceNow).
- Conduct first-level investigation and support on on-prem and cloud infrastructures used by VIPs.
Audiovisual & Meeting Rooms:
- Ensure daily operation and first/second-level support for audiovisual equipment at headquarters (auditorium, meeting rooms, major external events – hotel, reception halls) and branch locations.
- Prepare rooms before meetings/events: network checks, Microsoft Teams Room (MTR) environment tests, UC & AV monitoring tools setup, audio/video/network checks and live monitoring.
- Provide in-room and/or control-room support for audio, video, lighting, recording, etc.
- Operate and troubleshoot equipment such as: video switchers, matrices, audio processors, PTZ cameras, amplification systems, wireless microphones, etc.
- Participate in routine tests and proactive maintenance with the IT team.
- Contribute to the creation and update of audiovisual operation plans.
Communication:
- Demonstrate excellent spoken French and comfortable professional English (international stakeholders).
- Maintain impeccable behavior in VIP environments: rigor, confidentiality, clear and tailored communication, proper presentation.
Technological Environment
- Workplace Infrastructure
- Microsoft Teams Room (Lenovo ThinkSmart, Logitech, Poly, etc.)
- Computers: HP — Apple: MacBook Pro (M1, M2, M3, M4), iPad
- Mobile: Samsung & Apple
- Microsoft 365 ecosystem (Teams, SharePoint, Outlook, OneDrive)
Audiovisual Equipment
- Peripherals: Barco ClickShare, Nureva, Polycom, Epson, Jupiter, Lenovo, Sony, Sennheiser, Shure, Bose
- Audio: Dante, Midas, Focal, Sennheiser
- Video switchers: Analog Way Aquilon, Blackmagic
- PTZ Cameras: Sony, Panasonic, Crestron
- Recorders: Extron, OBS, Teams Recording
- Digital signage: PADS, Magic Info, IPTV
- Automation: Crestron
- Monitoring Tools
- Lenovo Portal
- Teams Admin Center / Microsoft Teams Room Pro
- Barco XMS Cloud
- ThousandEyes
- Meraki Cloud
WHO ARE WE LOOKING FOR?
- Minimum 7 years of successful experience in operational support (including VIP support).
- Solid knowledge of professional audiovisual systems (video and audio signals, HDMI, NDI, broadcast formats).
- Strong understanding of network architectures (IP, VLAN, Wi-Fi, addressing, switching).
- Advanced knowledge of Windows and macOS environments (installation and troubleshooting), as well as workstation administration tools (Intune, SCCM, Active Directory, GPO, print servers).
- Experience with collaboration platforms (Teams, Zoom, Webex).
- Strong teaching abilities for training users on IT and AV solutions.
- Clear and tailored communication with VIPs/Executive leadership, calm and professional demeanor.
- Excellent stress management: ability to handle any situation with organization, technical skills, and diplomacy.
- Excellent verbal and written communication in French and English.
- Experience in a multinational corporate environment is recommended.
- Proven experience in a VIP context.
- Technological watch / continuous learning mindset.
Additional Appreciated Skills
- AI, automation, etc.
- Streaming / live production experience (YouTube, Twitch, Vimeo).
- Expertise with the Apple ecosystem.
Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines
