Customer Service Representative

il y a 2 semaines

FR Issy les MoulineauxStalingrad Johnson & Johnson Temps plein

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function:

Customer Management

Job Sub Function:

Non-Technical Customer Service

Job Category:

People Leader

All Job Posting Locations:

Issy-les-Moulineaux, France

Job Description:

Activités principales


•    Traiter toutes les commandes, demandes de renseignements, réclamations et informations générales par téléphone/e-mail

•    Maintenir les métriques SLA et EMEA (y compris les KPI associés au rôle)

•    Traiter manuellement les commandes EDI et eCommerce tombées en erreur

•    Contribuer à l'automatisation des commandes via l'EDI et le eCommerce en collaboration avec des partenaires internes

•    Gérer les notes de crédit et de débit 

•    Gérer les créations et modifications de comptes client

•    Suivre les retours

•    Acquérir la connaissance produits, les connaissances commerciales et techniques pour gérer les relations avec les clients

•    Gérer des rappels produit

•    Gérer des appels sortants

•    Soutenir les partenaires commerciaux

•    Soutenir les initiatives de vente et de marketing

 Connaissances, compétences et aptitudes requises

Indispensable:

•    Bilingue Anglais

•    Expérience dans un Service Client, de préférence en centre d'appels.

•    Empathie, capacité à faire preuve de compréhension et à trouver des solutions pour valoriser le client

•    Esprit d'équipe, motivation et engagement

•    Capacité à communiquer ouvertement à l'écrit et à l'oral 

•    Approche proactive de la résolution des réclamations

•    Bonnes compétences en informatique, y compris la saisie de données 

•    Capacité à être efficace sous pression et à travailler dans un environnement au rythme rapide et soutenu, réactivité

•    Compétences organisationnelles, numériques et administratives

Souhaitable

-      Maîtrise du Neerlandais serait un plus.

-      Connaissance / Compétences SAP

-      Compétences Microsoft Office (Excel, Outlook, Word, Power Point)

-      Connaissance d'une 3ème langue (en plus du français et anglais)

-      Compréhension du domaine de la santé oculaire ou expérience au sein d'une structure de santé oculaire

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at  

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