Business Application Owner, CRM

L‑Acoustics is the world leader in premium professional sound systems for live events. From world-class artists on tour, to major music festivals in every genre, to opening and closing ceremonies of planetary sporting events, we are the trusted choice of event professionals who require extreme reliability and fidelity show after show.  

Designed and manufactured in Europe, and available in 80 countries globally, L-Acoustics employs over 1300 people worldwide, with 20% of team resources devoted to R&D and application. Our products are built to the highest professional and sustainable standards, which we, continue to define and elevate.

Responsibilities:

• Interact daily with users across different internal teams: Sales & Business development, Sales & Application Coordination teams, Customer Service, Education, Marcomms teamsDesign dashboards & reports to help users leverage CRM insights.
• Collaborate closely with IT to ensure the CRM's functionality and development.
• Support IT in the development of new features to enhance user efficiency and productivity.
• Create training material and conduct training sessions for Users.
• Successfully implement CRM projects and ensure smooth user adoption.
• Provide first-line support for users.
• Collaborate weekly with IT to test and validate new developments.
• Monitor and analyze data quality to ensure accuracy and usability.
• Manage CRM improvement projects and lead change management efforts.

Skills & Experience:

• Excellent communication and training skills.
• Change management expertise: ability to guide teams through CRM improvements.
• Good IT understanding, particularly of potential CRM risks and errors, Data oriented.
• Very good understanding of Sales Procedures, Customer Journey, Opportunity Journey.
• Fluent English (mandatory – working with international teams).
• Friendly, approachable personality: the go-to person for CRM-related needs.
• Strong experience using various CRM tools is expected.

Job Value Proposition:

• International exposure: work with teams worldwide.
• Central, visible role: interact with multiple departments and have a direct impact on business productivity.
• Close collaboration with all Stakeholders as all resources are internal
• Supportive and open-minded work environment with clear processes.
• Measurable impact: see the direct results of your work.

What we offer

At L-Acoustics, newcomers are welcomed into a dynamic and inclusive environment that blends technological excellence with human-centered values. New team members benefit from the following: 

• Hybrid work model with up to 2 remote workdays per week 

• Comprehensive health benefits to support you and your family. 

• Opportunities for internal mobility and career advancement 

• A collaborative, international work environment driven by innovation. 

• Employee events and initiatives that foster community and creativity. 

• Access to the company's CSE (Comité Social et Économique), offering cultural, leisure, and social benefits. 

• A strong focus/emphasis on work-life balance 

• L-Acoustics supports personal/professional development, diversity, and community engagement—ensuring that every newcomer feels empowered to grow, contribute, and thrive from day one. 

We recognize that talent is multifaceted. Our commitment to valuing each individual, giving equal opportunities to all and building a team enriched by a variety of backgrounds and experiences. What matters most to us is your passion, your expertise, and your drive to grow. We believe in creating an environment where people can do their best work and thrive together. Even if this role isn't an exact match, we encourage you to apply. Your unique perspective could be just what our team needs.