People Operations Specialist

Wakam is a B2B2C digital insurer, creating white-label and embedded insurance solutions for 80+ partners across Europe. With operations in 32 countries and over €900 million in revenue (2023), we are pioneering a transparent, tech-driven, and mission-led approach to insurance.

At Wakam, we're not just transforming the insurance industry — we're also redefining what it means to be a People team. We blend strategic HR partnership with hands-on support, AI-powered processes, and a deep commitment to empowering our teams to thrive.

Join Wakam's People & Communication Office—a tight-knit team of HRBPs, People Ops, L&D, Employee Relations, and Talent experts. We blend strategic partnership with hands-on delivery, use AI-powered processes, and obsess over a seamless employee experience from offer to offboarding. You'll report to the Head of People Experience & Operations and work closely with HRBPs, Legal, Finance, and our external payroll provider.

Own the end-to-end personnel administration & payroll lifecycle while elevating the employee experience.

You will:

• Serve as the primary point of contact for day-to-day HR requests from employees.
• Run the administrative journey: offer validation, contract & amendments, probation tracking, fixed-term management, transfers/promotions, medicals.
• Own the payroll calendar: collect variables, control payslips, coordinate with the provider, ensure compliant end-of-contract docs.
• Safeguard social protection (health & life insurance) from enrolment to termination.
• Manage apprentices & interns (agreements, school/OPCO liaison).
• Administer absences & time in the HRIS and ensure data reliability.
• Produce regulatory & internal reports (BDESE, pay equity index, DARES, audits).
• Act as the bridge with Finance (transfers, contributions) and drive process improvements across tools and workflows.
• Lead onboarding operations (planning, group sessions) and continually enhance our employee experience.

At Wakam, AI and automation help us streamline workflows, reduce repetitive tasks, and enrich decision-making. You'll be encouraged to leverage these tools —no need to be a tech expert; curiosity and learning mindset matter most.

• 10+ years' experience in personnel administration within agile, fast-paced environments.
• Strong command of payroll compliance and french labour law best practices.
• Solid HRIS skills (experience with Lucca is a plus).
• Fluent French and English.
• Natural ability to capture information and proactively anticipate impacts on personnel administrative management.

• Service-oriented and detail-obsessed, with impeccable follow-through.
• Structured and rigorous, yet adaptable and pragmatic.
• A clear communicator who builds trust with employees, managers, and partners.
• Process-minded, continuous improver, comfortable challenging the status quo.
• Curious about AI/automation and eager to upskill.
• Based in Paris (2e) with a hybrid rhythm (2–3 remote days/week).

At Wakam, AI and automation are transforming the insurance experience. We're looking for curious, open-minded teammates who are ready to adopt AI tools to:

• Streamline day-to-day workflows
• Automate repetitive tasks
• Enrich data analysis and decision-making

You don't need to be a technical expert—what matters most is your adaptability and eagerness to learn. Our team will support your upskilling so you can help build the transparent, high-impact insurance of tomorrow.

• End-to-end ownership of the People Ops backbone—make your mark on how Wakam runs.
• A mission-driven company where transparency tech, and impact guide decisions.
• A collaborative HR squad that shares expertise and celebrates wins together.
• AI-enabled HR: practical tools, real support, and space to innovate.
• Flexibility & autonomy in a role that directly shapes employee experience.

If you're ready to combine operational excellence with modern, AI-assisted HR, we'd love to meet you.

1. Interview with our Talent Acquisition Partner
2. Interview with our People Generalist
3. Interview with our Head of People Experience & Operations
4. Interview with Aurélien our VP People & Communication

Welcome at Wakam

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