Key Account Manager
il y a 2 jours
About the Role Responsibilities
Business Development:
- Identify new business opportunities within existing Fleet Corporate accounts to expand the company's footprint, maximise Corporate Sales and increase revenue.
- Develop and present proposals and solutions that address customer needs and align with the company's offerings.
- Negotiate contracts and agreements that are mutually beneficial for both the company and the customer.
- Regularly share findings and recommendations with the Head of Fleet Sales.
Customer Relationship Management:
- Build and maintain strong relationships with Corporate Fleet customers, with a strong focus on major corporate businesses e.g. fleet size and/or opportunities of 250 vehicles.
- Act as the primary point of contact for assigned accounts, addressing their needs and concerns promptly and professionally.
- Collaborate with the Head of Fleet Sales, Key Account Managers and other Fleet Sales Managers to ensure consistent and effective customer relationship management.
- Sales Performance:Monitor sales performance against set targets and report progress regularly to the Head of Fleet Sales.
Key Decision Maker Collaboration:
- Work closely with external stakeholders within Fleet Corporate Accounts such as Group Fleet Managers, Fleet Managers, Procurement Managers, Supplier Managers, Sustainability Managers and other relevant Corporate decision makers to ensure overall Fleet Corporate business performance.
Customer Support & Service:
- Provide high-level support to resolve complex customer inquiries and issues.
- Ensure customer satisfaction through proactive engagement and timely resolution of concerns.
- Collaborate with After-Sales teams to address any post-sales issues and ensure smooth service delivery.
- Compliance & Ethical Standards:
- Ensure all sales activities adhere to company policies, local regulations, and ethical business practices.
- Promote a culture of integrity and accountability within the team and with external Corporate accounts.
Key Challenges
- Commitment to driving sustainable fleet sales growth and enhancing customer satisfaction.
- Achieve results and dedication to delivering exceptional customer experiences.
- Demonstrated success in managing customer relationships in a fast paced environment.
- Adaptability and resilience in navigating changing market conditions and customer needs.
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