Help Desk Support Specialist

il y a 6 jours

Lyon, Auvergne-Rhône-Alpes, France Sonata Software Temps plein

To ensure we provide a consistent high level of service to the business. Be pro-active by being onsite speaking to key stakeholders to understand their challenges and how I.T can help the business achieve its goals. This can also be achieved by using tools provided and preventing re-occurring issues. The role should be at a minimum 75% travel visiting client sites and 25% doing admin on tickets and / or hardware replacement / repairs.

Duties and Responsibilities

  1. Work towards key business KPI's set by I.T Management
  2. Provide remote and onsite hardware and software support
  3. Record all activity in ITSM tool
  4. Provide and update feedback to users as their calls are progressed
  5. Work as part of a geographically distributed team
  6. Liaise with 3
    rd
    parties and wider I.T team where necessary
  7. Identify and mitigate security incidents, GDPR compliance issues, application vulnerabilities, network/infrastructure and other vulnerabilities.
  8. Ensure correct documentation and procedures are followed or produced if needed
  9. Ensure all systems have a backup and are monitored for any failures
  10. Undertake training and research to maintain knowledge of current technology and systems
  11. Understand business operations and the key role IT plays within its operations

Person Specification

  1. Able to prioritize under pressure and work to deadlines
  2. Excellent decision making, judgement, planning and organization skills
  3. Flexible, calm and approachable, 'can do' attitude
  4. Solid customer relations skills to understand customers concerns and requirements
  5. Able to lead projects and / or work as part of a project team
  6. Ability to work well within team, supporting other team members
  7. Willingness to gain relevant qualifications and accreditations
  8. Pro-active approach to work
  9. Good verbal and written communications skills
  10. Willing and able to travel not only to the expected time for the role but also in emergency scenarios
  11. Full Driving License

Fluent in French (Written and Verbal),

  • technicien help desk

    il y a 5 jours

    Lyon, Auvergne-Rhône-Alpes, France Expectra Temps plein

    Envie de trouver un job qui déchire ? Chez Expectra, nous sommes là pour vous trouver LE job qui vous correspond le mieux De plus, nous sommes experts en informatique, spécifiquement dans l'infogérance. Notre client, basé à LYON 02, opère dans le secteur du commerce de gros hors automobiles et motocycles, offrant une opportunité d'évolution...

  • IT Specialist

    il y a 3 heures

    Lyon, Auvergne-Rhône-Alpes, France Virtuos France Temps plein

    ResponsibilitiesRole & ResponsibilitiesMaintain optimal functioning of application and business services in the studio.General infrastructure IT and Security maintenance of workstations, laptops, servers, switches, printers, and Wi-Fi.Inventory management of all IT assets (workstations, laptops, switches, servers, workstations, printers…).Data backups...

  • French Speaking Customer Support Specialist

    il y a 2 semaines

    Lyon, Auvergne-Rhône-Alpes, France Quantivos Temps plein

    French-Speaking Customer Support Specialist Remote depuis la Grece - residence obligatoireEtes-vous passionne par le support client et fluent en francais ? Rejoignez une equipe internationale ou vos competences seront tres appreciees et ou votre travail aura un impact sur des clients a travers lEurope.Date de debut :16 decembre 2025Lieu :Remote depuis la...

  • Customer Support Specialist

    il y a 2 semaines

    Lyon, Auvergne-Rhône-Alpes, France Essence Coaching Group Temps plein

    Customer Support Representative - French + English Are you a French-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We're looking for a dedicated Customer Support Representative (French + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual...

  • Technicien support Applicatif H/F

    il y a 2 semaines

    Lyon, Auvergne-Rhône-Alpes, France HELPLINE Temps plein

    Description de l'entreprise Et si vous choisissiez plus qu'un simple job ?Entreprise française des Services du Numérique (ESN), HELPLINE accompagne depuis 1994 les directions informatiques et métiers dans leurs projets de transformation autour des nouveaux usages et outils numériques. La société affiche une croissance régulière (207 M€ en 2022)...

  • Technicien support Applicatif N3 WMS H/F

    il y a 6 jours

    Lyon, Auvergne-Rhône-Alpes, France HELPLINE Temps plein

    de l'entrepriseEt si vous choisissiez plus qu'un simple job ?Entreprise française des Services du Numérique (ESN), HELPLINE accompagne depuis 1994 les directions informatiques et métiers dans leurs projets de transformation autour des nouveaux usages et outils numériques. La société affiche une croissance régulière (207 M€ en 2022) grâce à 3600...

  • Technicien support Applicatif N3 WMS H/F

    il y a 2 semaines

    Lyon, Auvergne-Rhône-Alpes, France HELPLINE Temps plein

    Description de l'entreprise Et si vous choisissiez plus qu'un simple job ?Entreprise française des Services du Numérique (ESN), HELPLINE accompagne depuis 1994 les directions informatiques et métiers dans leurs projets de transformation autour des nouveaux usages et outils numériques. La société affiche une croissance régulière (207 M€ en 2022)...

  • Sales Adminsistration Specialist

    il y a 2 semaines

    Lyon, Auvergne-Rhône-Alpes, France ArchiMed Temps plein

    With offices in Europe, North America and APAC, ARCHIMED is a leading investment firm focused exclusively on healthcare industries. Its mix of operational, medical, scientific and financial expertise allows ARCHIMED to serve as both a strategic and financial partner to healthcare businesses. Prioritized areas of focus include Biopharma Products, Consumer...

  • Sales Adminsistration Specialist

    il y a 2 semaines

    Lyon, Auvergne-Rhône-Alpes, France ARCHIMED Temps plein

    With offices in Europe, North America and APAC, ARCHIMED is a leading investment firm focused exclusively on healthcare industries. Its mix of operational, medical, scientific and financial expertise allows ARCHIMED to serve as both a strategic and financial partner to healthcare businesses. Prioritized areas of focus include Biopharma Products, Consumer...

  • DT Site Support Specialist Lyon

    il y a 2 semaines

    Lyon, Auvergne-Rhône-Alpes, France Solvay Temps plein

    Solvay is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the...