Customer Care Officer

Customer Care Officer (f/m/d) 

Full-time | limited

Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team

Your tasks: 

As part of our Customer Care team, you will be mainly in charge of supporting the German nEHS, onboarding existing and new customers, mainly based in Germany but not exclusively.
You will be responsible for: 

• Guiding the prospect through the different parts of the onboarding process while being the central point of contact,
• Processing product extension requests for existing customers
• Participating in project meetings, updating status reports, especially in the framework of the nEHS Auction project
• Performing technical setups and coordinating with internal departments for the admission of the prospect or the product extension of existing customer

You may also be asked to participate to other tasks handled by the rest of Customer Care team: 

• Being the first point of contact for all customer incoming requests, such as change of contacts, traders or tradable product extensions.
• Processing and saving all incoming documentation;
• Performing the necessary setups to enable access to our products;
• Defining, maintaining and improving processes, in close cooperation with other colleagues, in order to ensure client satisfaction and compliance with Exchange rules, policies and guidelines.

Customer Care being in a central position you will be in daily contact with members, external partners and internal teams such as Sales, Market Operations, Business Development, ECC (the Clearing House), Reporting and Legal departments.  
In doing so, you will become a valued partner for different stakeholders inside EEX Group as well as for external parties. In return you will receive a great deal for your outstanding performance from your team. After all, we value the exchange of ideas, working together and encouraging each other to become better. We call it: The exchange mindset.

Your skills:

• University Degree (preferably with a focus on business administration, back-office management) and/or experience in back/middle office 
• Ability to work in a team, strong communication skills, flexibility and reliability
• Excellent written and verbal communication skills in English. Professional level in German and French is a plus
• Interest in working in a multi-cultural environment
• Good knowledge of the Microsoft Office environment

Why join us?

• Attractive salary package with many benefits including meal allowance, sports and recreational events
• Personal development thanks to extensive training and learning opportunities
• A place in a dynamic and international team within EEX Group and Deutsche Börse Group
• A long-term perspective in the constantly growing and evolving energy industry

Deutsche Börse Group embraces an international climate, whereby diversity is universal. This is evident across the board, be it through our diverse workforce, routine responsibilities or other areas of activities and scope of application. We are looking for employees who enjoy working in a dynamic and flexible environment and are willing to put forward innovative ideas for the company. An open mindset, a proactive approach and self-motivation are prerequisites. 
We offer our employees an attractive remuneration package. Benefits include a high level of trust and autonomy in modern, centrally located workplaces where corporate culture and values are exercised regularly. 

We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.

Have we piqued your interest? Then we encourage you to apply now

Do you have questions about the application process or this position?

Please contact us at - or by phone We look forward to getting to know you

Deutsche Börse Group, Human Resources
https://careers.deutsche-