Customer Care Manager

Customer Care Manager (f/m/d), Working student

Start: 01/08/2025 | Duration: 24 months | Full-time 

 

Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team

Your responsibilities: 
As part of our Customer Care Exchange team, you will guide clients of all sizes and nationalities through the admission processes on our Exchange, as well as help with daily customer support.  
During the admission process, you will be responsible for: 
-    Guiding the prospect through the different parts of the onboarding process while being the central point of contact,
-    Ensuring that the prospect meets legal, regulatory, and technical requirements to be admitted at EEX and its Clearing house ECC.
-    Organizing and participating to meetings and calls with the prospect and other departments when required.
-    Performing technical setups and coordinating with internal departments for the admission of the prospect to our Exchange.
For all existing members, you will be responsible for: 
-    Being the first point of contact for all customer incoming requests, such as change of contacts or tradable product extensions.
-    Processing and saving all incoming documentation;
-    Performing the necessary setups to enable access to our products;

-    Defining, maintaining and improving processes, in close cooperation with other colleagues, in order to ensure client satisfaction and compliance with Exchange rules, policies and guidelines.

Customer Care being in a central position you will be in daily contact with members external partners, and internal teams like such as Sales, Market Operations, Business Development, ECC (the Clearing House), Reporting and Legal departments.  In the long run, as a permanent member of the team, you will be trusted with taking part in all kinds of projects involving the team, assuring their implementation by building processes around it and sharing the knowledge with the rest of the team. In doing so, you will become a valued partner for different stakeholders inside EEX Group as well as for external parties. In return you will receive a great deal for your outstanding performance from your team. After all, we value the exchange of ideas, working together and encouraging each other to become better. We call it: The exchange mindset. 

What we can offer you:

• Attractive salary package with many benefits including meal allowance, sports and recreational events
• Personal development thanks to extensive training and learning opportunities
• A place in a dynamic and international team within EEX Group and Deutsche Börse Group
• A long-term perspective in the constantly growing and evolving energy industry

You bring along:

• University Degree (preferably with a focus on business administration, back-office management)
• and/or experience in back/middle office
• Ability to work in a team, strong communication skills, flexibility and reliability
• Excellent written and verbal communication skills in English. Basic level in French, German is a plus.
• Interest in working in a multi-cultural environment
• Good knowledge of the Microsoft Office environment

What you can expect from us

Deutsche Börse Group embraces an international climate, whereby diversity is universal. This is evident across the board, be it through our diverse workforce, routine responsibilities or other areas of activities and scope of application. We are looking for employees who enjoy working in a dynamic and flexible environment and are willing to put forward innovative ideas for the company. An open mindset, a proactive approach and self-motivation are prerequisites.

We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. 

Have we piqued your interest? Then we encourage you to apply now Please submit your online application via our career portal, including your CV, cover letter and other relevant documents (transcript of records, job references etc.)

Do you have questions about the application process or this position? 

Our Campus-Team will gladly answer your questions. Please contact us at campus.- or by phone We look forward to getting to know you

Deutsche Börse Group, Human Resources

https://careers.deutsche-