Customer Care Officer

il y a 5 jours

Rue René Boulanger Paris France Pixpay Temps plein

En tant que Customer Care Officer, rejoins notre dream team "Customer Happiness" pour accomplir une mission clef dans notre ambition de fournir une expérience utilisateur tout simplement exceptionnelle

Tes missions :

Sur un planning alterné, du lundi au jeudi, puis du lundi au samedi :

  • Interagir au quotidien avec nos clients, parents et ados, de manière réactive et professionnelle (mails, réseaux sociaux, appels sortants) :

    • Les accompagner dans leur découverte de l'offre, répondre à leurs questions

    • Trouver des solutions à leur(s) problème(s), gérer leurs éventuelles réclamations

  • Identifier, qualifier et consolider les retours clients pour les partager auprès des différentes équipes en interne (Marketing, Tech, Product notamment)

  • Prendre en charge une responsabilité auprès de nos clients ou au sein de l'équipe

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