Account Manager

About Shotgun

Shotgun is building the operating system for live music.

We empower event organizers, venues, festivals, and artists to grow their communities, monetize their creativity, and shape culture with tools that make ticketing effortless and distribution powerful.

We're not just another ticketing platform. We are the tech ally of a cultural movement. In an age where, if you don't master technology, technology will own you. We're building the infrastructure to make sure art wins in the end.

Shotgun is already powering the next generation of festivals, clubs, and cultural entrepreneurs across France, Brazil, Portugal, and the US. With €200M+ GMV and millions of fans worldwide, we're just getting started.

The Role

Our activity is structured in three business lines:

• Concerts & Tours: include concert venues, tour operators and labels. They are a key axis of our French go-to-market strategy.

• Nightlife: encompasses nightclubs, open-air events, warehouses, collectives, and promoters across all genres. This is the company's historical core.

• Festivals: typically involve large-scale event logistics, multi-day programming, and collaboration with diverse stakeholders.

As an Account Manager (AM), you will manage a pool of organizers, mostly from Nightlife and Festivals business lines, playing a crucial role in their development.

Your responsibilities will begin with onboarding and can extend to renewal, including strategic advisoring, product adoption, performance reviews, and ticketing action plans.

Essentially, you will act as both an internal and external project manager, ensuring the growth and satisfaction of our organizers.

What you will do

To develop and nurture your portfolio, you'll work on a project-mode, based on the key milestones of the organizer's season.

It will include the following pillars:

Client Onboarding

• Identify and understand new organizers' needs and challenges

• Provide tailored product demonstrations to enable them to publish events and manage their community effectively

• Ensure a smooth start and maximize their future usage and satisfaction

• Familiarize them with internal processes (e.g., how to contact the support team, report a bug, etc.)

Client Lifecycle Management & Advisoring

• Develop and monitor action plans to address organizers' challenges such as community building, users retention, or monetization

• Conduct regular meetings with organizers to report on relevant business KPIs, share updates on Shotgun, and provide results and actionable items to cross-functional stakeholders

• Ensure proper product adoption

• Offer strategic advice to enhance their business operations

• Manage contract renewals

Project Management

This role includes both internal and external project management:

• Gather client needs and escalate them to the appropriate internal stakeholders

• Coordinate cross-functional operations with Marketing, Field Operations, and B2B Support teams

• Collect client feedback on the product in a structured manner to inform the product roadmap

The job is for you if

• Have a proven client-facing experience in one or more of the following fields: Account Management, Customer Success, Sales

• Have analytical skills

• Have a proven track record of effectively managing and prioritizing multiple tasks in a fast-paced environment

• You are self-efficient, autonomous, and you don't mind getting your hands dirty

• Have a Master's degree in business or any other related field

• Experience in ticketing is a plus

• You're based in Paris

• Note to women and underrepresented groups: We value diversity because it's essential for creativity and healthy growth. If you don't meet 100% of the requirements but are excited by this role, please apply

Comps & Perks

• Compensation: Competitive salary

• Team Offsites & Events: We invest in team moments because they matter

• Shotgun Event Credits: Enjoy live events with quarterly credits

• Egym Wellpass: Preferential rates for gyms and sports activities

• Sustainable Mobility Bonus: For eco-friendly commuting like biking

• **Swile Lunch Card:** Meals and more

• **Alan Health Insurance:** Full coverage for your health needs

• Childcare Support

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