Member Services Coordinator

il y a 6 jours

ClermontFerrand, Auvergne-Rhône-Alpes, France Desjardins Temps plein

The work mode arrangement for the position is full-time on site.

The incumbent coordinates Member Services operations. He or she organizes daily activities and ensures the quality of services provided to members and customers. He or she participates in all human resources activities. More specifically, you will be required to:

  • Participate in work planning and assigning employees based on identified priorities. Plan, manage, and update schedules to ensure the smooth operation of member and customer services and maintain the expected performance level.

  • Act as a resource for sector employees and provide them with the necessary support to carry out their activities. Assist them with processes and tools, authorize operations, and resolve cases of greater complexity.

  • Regularly monitor the queue and make necessary adjustments to boost productivity and improve service quality for members and customers.

  • Participate in human resources activities and recommend applications (e.g. performance evaluations, promotions, employee selection, disciplinary measures, training, vacation and overtime approval).

  • Reinforce the sale, referral to, automation and use of available alternative channels. To this effect, identify needs, provide training and sales coaching, and undertake any necessary follow-up activities.

  • Participate in resolving complaints and problems communicated to him or her.

  • Produce and analyze various reports arising from the sector's operations. Perform various daily operational control activities (e.g. score card, performance measurements and sector objectives).

  • Oversee the caisse's cash management: order, return and supply equipment, record cash transactions and reconcile general ledger accounts, while limiting costs resulting from maintaining liquidity.

  • Participate in various mandates related to his or her sector, including the development and standardization of tools, practices, and work procedures, in order to improve efficiency for the sector as a whole.

  • Ensure that activities are completed in a timely fashion and in accordance with prescribed quality standards.

  • Ensure the security of transactions and operations in accordance with current policies, practices and standards.

What we offer*

  • Competitive salary and annual bonus

  • 4 weeks of flexible vacation starting in the first year

  • Defined benefit pension plan that provides predictable, stable income throughout retirement

  • Group insurance including telemedicine

  • Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

  • College diploma in a related field

  • A minimum of two years of relevant experience

  • Please note that other combinations of qualifications and relevant experience may be considered

  • Knowledge of French is required

  • Mus have a valid driver's license and access to a vehicle

Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Plans and aligns

Desjardins it's a world of career possibilities. Explore different fields of work and find what you're passionate about. Click here

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask

Job Family

Management support and expertise support (FG)

Unposting Date

  • Technician, ps emea

    il y a 4 jours

    Clermont-Ferrand, Auvergne-Rhône-Alpes, France Rehlko Temps plein

    Why Work at RehlkoOur work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.Our teams have the opportunity to provide a critical resource – energy – that...

  • Technical Support Agent

    il y a 6 jours

    Clermont-Ferrand, Auvergne-Rhône-Alpes, France Desjardins Temps plein

    The work mode arrangement for the position is full-time on site.The incumbent is responsible for effectively managing the caisse's computer equipment, IT systems and technological equipment. He or she also provides technological support to users. More specifically, you will be required to:Perform MIC platform administration activities (e.g. server shutdown...

  • Assistant Magasin H/F 8h du 6/11 au 8/11

    il y a 2 semaines

    Clermont-Ferrand, Auvergne-Rhône-Alpes, France Claire's Temps plein

    Sales Associate OpportunityJoin the team. Drive Sales. Be the Most YouAt Claire's, we're all about self-expression, creativity, and bringing the latest trends to life for our customers. If you thrive in a fast-paced retail environment, love engaging with customers, and have a passion for driving sales, this is the perfect opportunity for...

  • Head of Marketing Europe

    Il y a 34 minutes

    Clermont-Ferrand, Auvergne-Rhône-Alpes, France LIMAGRAIN EUROPE Temps plein

    Job description:Purpose of the roleLimagrain Field Seeds is a leading agricultural company dedicated to enhancing the digital presence and customer engagement in the agricultural sector. We are seeking a dynamic and experienced Head of Marketing to lead our marketing strategy and operations across Europe.The Head of Marketing Europe will lead the BSA Europe...

  • Pharmacy Technician

    il y a 6 jours

    Clermont-Ferrand, Auvergne-Rhône-Alpes, France CVS Health Temps plein 16 $US - 24 $US

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for...

  • Crew Member

    il y a 2 semaines

    Clermont-Ferrand, France KFC Temps plein

    **Responsibilities** - Preparing delicious products - Completing and serving orders to guests - Providing excellent service to our guests - Taking care of the equipment and cleaning the workplace - Willingness to work and learn, - Positive attitude, openness and smile - Team spirit and friendly approach **Benefits** - Schedule tailored to your...

  • Project Coordinator

    il y a 1 semaine

    Clermont-Ferrand, France Aptean Temps plein

    Overview: A propos d’Aptean Êtes-vous prêt pour l'avenir ? Aptean est un fournisseur mondial dynamique et à croissance rapide de solutions logicielles critiques et spécifiques à l'industrie. Les solutions ERP et de gestion d'Aptean sont conçues pour répondre aux défis uniques auxquels sont confrontés les fabricants de produits de traitement et de...

  • Network Infrastructure Engineer

    il y a 6 jours

    Clermont-Ferrand, France Langland Consultants Temps plein

    **Network / Infrastructure Engineer (Analyst) to 50,000 Euros + bens** **Networking, Cisco Citrix, Hyper-V, WAN, Firewalls, VMWare, AD, Exchange, Windows Server, O365** **Network / Infrastructure Engineer / Analyst/**: Are you passionate about technology, with a strong customer service ethos, wanting to work with emerging technologies including AWS...

  • Engineering Program Manager

    il y a 1 jour

    Clermont-Ferrand, France Adobe Temps plein

    Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...

  • Head of Marketing Europe

    il y a 2 semaines

    Clermont-Ferrand, France LIMAGRAIN EUROPE Temps plein

    Limagrain is an agricultural cooperative and an international seed group owned by 1,300 farmers located in Auvergne (in the center of France). Present in 49 countries and with 9,335 employees, the Group breeds, produces and distributes field seeds, vegetable seeds and agri‑food products. Focused on the genetic progress of plants, Limagrain is the fourth...

  • Manager, Account Services

    il y a 2 semaines

    Clermont-Dessous, Nouvelle-Aquitaine, France Under Armour Temps plein 61 644 € - 77 056 €

    Values & Innovation At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.Our Values define and unite us, the beliefs that are the red...

  • Manager, Account Services

    il y a 2 semaines

    Clermont-Dessous, Nouvelle-Aquitaine, France Under Armour Temps plein 61 644 € - 77 056 €

    Values & Innovation At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.Our Values define and unite us, the beliefs that are the red...

  • Customer Success Manager

    il y a 4 jours

    Clermont, France Prospectis RH Temps plein

    Notre client est l’enseigne de bricolage, spécialiste de la proximité en France, avec plus de 300 magasins, majoritairement en franchise, ce qui renforce leur singularité au sein du groupe - Avec un HUB logistique de plus de 100 000 m² qui intègre les nouvelles technologies, il leur permet de proposer un service efficace et...

  • Agent Support aux Opérations Associate

    il y a 2 semaines

    FXE-EU/FRA/AT/AT/CLERMONT-FERRAND, France FedEx Temps plein

    Company:FRF FedEx Express FRAddress:Rue Am AmpereScheduled Weekly Hours:35Worker Type:RegularPosting Start Date30-oct.-2025Posting Close Date:13-nov.-2025Job Family:FXE-EU: Operations Support Agent (ID)Position Summary:Agent: effectue des tâches administratives et coordonne des opérations quotidiennes, qui peuvent inclure la saisie de données, les...

  • Senior (Account Executive) - French speaking - Remote

    il y a 2 semaines

    Clermont-Dessous, Nouvelle-Aquitaine, France Smith & Associates Temps plein

    Join Our Dynamic Sales Team and Become a Pioneer in the semiconductor industryAs a high-growth company, we are constantly expanding our Sales team. This posting represents an opportunity to be considered for current and future Account Representative roles. We are actively seeking to engage top-tier candidates who align with our long-term vision.Are you a...