Remote Service Engineer

Job Description
Role Overview - Remote Service Engineer
Are you passionate about clean technology and ready to shape the future of electric mobility?

We're looking for a Remote Service Engineer who thrives on solving complex technical challenges and is excited to support the growing EV charging industry.

In this role, your mission is to ensure that our customers' charging infrastructure runs flawlessly delivering a seamless and reliable experience for EV drivers around the world.

What You'll Do

• Keep our network running smoothly: Diagnose, troubleshoot, and resolve technical issues across our global network of EV chargers.
• Be the expert customers rely on: Provide remote support to customers and field engineers, acting as the go-to contact for deep technical knowledge.
• Assist local service organizations primarily in EMEA and occasionally globally to resolve their tickets.
• Ensure that tickets are resolved within the scope of the Service Level Agreements (SLAs).
• Help customers operate their charging sites and networks efficiently.
• Assist local teams and suppliers with charger installation and commissioning.
• Actively participate in improving chargers and services.
• Improve processes within the team, local countries, quality, and production departments.
• Conduct product, tools, and process training for service organizations.
• Create and maintain knowledge articles and documentation to support service teams and customers.
• Offer advice on complex electrical or mechanical problems based on data obtained from our cloud-connected service systems.
• Monitor the rollout and performance of chargers closely.
• Take action to resolve remaining problems on-site when necessary.

Candidate Profile Education & Experience

• Bachelor's degree in a relevant field (e.g., Electrical Engineering, Electromechanics, or IT), or completed vocational training with strong technical background and relevant work experience.
• 2–3 years of experience as a Service Engineer or in a similar technical support/maintenance role, preferably within the EV or clean tech industry.

Skills & Qualifications

• Strong knowledge of electrical installations; experience with maintenance or system design.
• Familiarity with Linux-based systems and software is a plus.
• Independent and proactive with a solution-oriented mindset.
• Ability to analyze and resolve technical issues using indirect data and evidence.
• Strong communication skills, both verbal and written, in English.
• Ability to effectively share knowledge via trainings, webinars, or documentation.
• Comfortable working in multidisciplinary and multicultural teams.
• Willingness to travel occasionally (0–25%) and participate in on-call rotations.
• Fluency in other widely spoken languages is a plus.

What's in it for you?
Work with the best specialists in their field, in a diverse environment with unparalleled global reach.

Feel inspired by our fast-growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility.

You can also count on a competitive compensation package in line with your capabilities and experience. Diversity, inclusion and equal opportunities are at the core of what we do.

We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world. Our individual differences make us successful.

About ABB E-Mobility
ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world's biggest electric vehicle OEMs and nationwide EV charging network operators.

With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of e-mobility, not just predicting it.

Charger Operations & COC
Our Collaborative Operations Center (COC) comprises three specialized teams dedicated to ensuring the seamless operation of all ABB E-mobility chargers.

The Customer Support team handles customer contact and case management, including work order creation for our field team.

Meanwhile, the Charger Operations team manages all remote activities such as software updates, charger configurations, troubleshooting, and field team support.

Additionally, our Technical Support team addresses individual technical issues in the field.