Solutions Development Manager

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Digital Solution Development Manager

Iron Mountain is seeking a Digital Solution Development Manager (SDM) to provide customer-facing digital product expertise for our enterprise accounts. Responsible for driving sales for Iron Mountain Digital solutions within a defined segment of the Iron Mountain customer base, SDMs are critical members of the Digital Business Unit. Key responsibilities include generating, qualifying and executing on leads to sell digital solutions, including digitization services, intelligent document processing, information governance, cloud solutions, and more. 

Bringing a passion for problem-solving and knowledge about all things digital at Iron Mountain, the SDM drives the highest levels of customer centricity to enable our customers to achieve their transformation goals. Acting as the subject matter expert for digital within the customer organization, the SDM will be responsible for interfacing with customer-facing team members to deliver Iron Mountains digital solutions to senior-level business stakeholders. 

The SDM will proactively manage deals within an assigned portfolio and work closely with IRM sales teams to drive digital sales for this portfolio. SDMs are expected to proactively identify opportunities, upsell and cross-sell digital solutions, and manage the end-to-end sales cycle management and overall customer relationship. 

Your role in our mission:

• Effective internal teaming with Iron Mountain sales teams to support end-to-end deal lifecycle activities, including pipeline creation and account planning, solution design initiation, and maximizing IRM digital value proposition 
• Proactively assesses customer's current and potential digital needs to effectively position, expand / upsell opportunities and new sales plays for Digital offerings.
• Develops and implements strategies and business plans through understanding the customer's business model and understanding the customer's unique value proposition in the marketplace.
• Responsible for coordinating all deal logistics and approvals across sales, operations, professional services, legal and operations from deal qualification to signature 
• Effective storytelling employing qualitative and quantitative analyses to translate customer requirements into a comprehensive solution 
• Working with technical Solution Architect to effectively qualify and position IRM's Digital solution offerings for customers by assessing their problems or opportunities and highlight IRM's areas of strength and competitive advantages
• Responsible for maximizing deal profitability through leading negotiation process and ensuring an acceptable on-time outcome 
• Successful experience in working with customers to influence RFP development so the solution offering is best positioned to win. The SDM will also have strong proposal writing experience and be able to lead a proposal response team when needed.

Valued skills and experience:

• Candidates must have a strong background and knowledge of enterprise-level digital transformation solutions, including digitization services, intelligent document processing, automation solutions, cloud migration services, information governance, content service platform solutions, AI / ML modeling, strategic account management, sales process and solution selling.
• Strong digital transformation domain knowledge
• Must have the proven ability to translate the customer need(s) into solution requirements through creating powerful value propositions
• Passion for problem-solving and data-driven analysis to drive customer outcomes 
• Have the ability to influence and negotiate through proven sales skills and needs identification by aligning unique insights to key customer priorities.
• Must exhibit excellent written, oral and presentation skills and in-depth understanding of strategic selling methodologies.
• Customer-first and growth-focused mindset - always looking for ways to help clients reach their transformational objectives 
• Encompasses strong interpersonal, planning, analytical skills and business acumen for effective decision making.

Discover what we offer:

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging

• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities

• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).

• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come