Infrastructure Change Management Expert

HCLTech is a global tech company with 224,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.

HCLTech France: +500 HCLTechies. Offices: Paris, Lyon and Toulouse.

We are seeking an experienced Infrastructure Change Management Expert (Production & Operations Management) to join our team based in the Paris Region.

Hybrid role: 3 days/week at client site.

Tasks and Responsibilities

• Infrastructure Change management: production and management of operations to be implemented in the IT production environment in order to minimize impacts
• Qualification, review, follow-up and validation in decision-making committees
• Control, analysis and arbitration of significant and major production changes, as well as the relevant assessment of risks and impacts
• Management and assistance to the BRCs of the technical entities and beneficiaries
• The evolution of the catalogue of standard changes
• Classification of operations with technical and business units (updating of repositories: service catalogue, classification of operations, intervention slots, CMDB, etc.)
• Process support via ITSM change management tool
• Maintenance of the IT global calendar (Major Events Calendar)
• Adapting to the new change management process and tool
• Assistance to entities for the secure deployment of infrastructure transformation projects (Run & Build)
• Simplification of the change process
• Monitoring of technical operations (impact analysis and change management) and management of preparation meetings
• Monitoring of operations on weekends (minimum one Saturday/Sunday per month)
• Assistance to operational entities in drafting and securing impact studies
• The operational link and coordination between the Group's technical and IT departments
• Impact assessment
• Contribution to continuous process improvement
• Updating the schedule of operation
• Conduct comprehensive impact assessments for proposed changes.
• Prepare and distribute meeting minutes for Change Advisory Board (CAB) and related review sessions.
• Maintain and update documentation to support continuous evolution of the change management process.
• Provide any additional documentation requested by management to ensure the effective performance of IT services.

Job Requirements

Experience

8+ years of experience in a similar IT/ITIL environment, managing change processes and coordinating IT operations.

Mandatory skills

• ITIL & Process Governance – Applies ITIL frameworks to manage change requests, approvals, and compliance.
• Technical Communication – Translates technical impacts of changes for both IT teams and business stakeholders.
• Infrastructure Awareness – Understands systems architecture, dependencies, and risk areas during change planning.
• CAB & Release Coordination – Leads Change Advisory Board (CAB) meetings and aligns changes with release cycles.
• Incident & Problem Integration – Coordinates with incident/problem management to ensure smooth transitions and minimal disruptions.
• Fluency in both French and English is mandatory to communicate effectively with colleagues and partners, both verbally and in writing.

The ideal candidate will have a strong understanding and hands-on familiarity with the following domains:

• Networking & Data Center: Cisco ACI, Spine & Leaf, TCP/IP, SAN (Brocade, BNA, Cisco DCNM)
• Load Balancing: Citrix NetScaler, Cisco CSS/ACE
• Databases & OS: Oracle Database Enterprise Server, Oracle Solaris
• Messaging & Automation: RabbitMQ, GitHub, Ansible, AWX, Shell, VBA
• Storage: EMC, NetApp

Ready for a new challenge? Apply now and join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.

Job Type: Full-time

Status: Cadre

Language:

• Fluent in French and English language (Preferred)

Work Location: In person