Customer Implementation Specialist

WHO WE ARE:
Have you ever booked a hotel online? Then you've probably used D-EDGE without knowing it.

Our Mission : Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.
As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.

Figures : D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools. With its global network of 500+ partners, D-EDGE's ever-expanding ecosystem is a positive place to do business and grow.

Values : At D-EDGE we are driven by these 4 key values 

We care about people #PEOPLE FIRST
We dare to share #OPEN COMMUNICATION
We embrace change #ADAPTABILITY
We go the extra mile #GO BEYOND

Explore our Culture Book today and see if D-EDGE is the right fit for your career aspirations 

YOUR SCOPE

As a Customer Implementation Specialist, your role is to ensure the successful activation of the D-EDGE product suite by following established guidelines and SLAs, while delivering engaging training sessions to customers. Acting as the first point of contact after the Sales Manager, you understand new hotels' needs and provide them with the most suitable services.

WHAT YOU'LL BE DOING:

• Set-up products included in the contract for the hotel

• Ensure processes are followed for smooth activation/ implementation

• Follow the onboarding journey

• Collect by Account Manager/Sales, and the client, all the info required for a proper product configuration

• Record and update all activation/ implementation tasks and status into Salesforce CRM

• Log tickets properly in Salesforce CRM for all issues encountered during activation/ implementation

• Keep up with D-EDGE products and features evolutions

• Manage online or on-site training

• Understand and analyse the customer's need

WHAT YOU'VE GOT:

• You have previous experience in a similar customer-facing or implementation role within the hospitality industry

• You have experience in a B2B technology company or in the hotel sectorY

• You have knowledge of Hospitality, GDS, or OTA environments

• You are flexible, with strong analytical skills and a keen eye for detail

• You have solid problem-solving abilities

• You work effectively as part of a team

• You possess strong project management skills
  

• You have excellent communication and writing skills
  

• You are a native (or fluent) French speaker and fluent in English
  

D-EDGE is an equal-opportunity employer. We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.

Please note that the position is based in Paris and requires office presence 2 or 3 days per week. 

WHY YOU'LL LOVE US:

• D-EDGE is Remote Friendly: 2 days in the office / week

• Meal vouchers

• Health insurance

• Accor Employee Card: Discount on hotel bookings

• 12 days per year to get involved in NGO projects

• Career development: we want you to progress and be free to choose which direction you want to grow. There are also opportunities for internal moves.

RECRUITMENT PROCESS:
1. Telephone interview with Talent Acquisition Team
Let's get to know each other (~30 minutes)

2. First interview with Claudia Vasquez, Implementation Team Leader
 An opportunity to talk about your background and motivations and to introduce you to the position, our technical ecosystem, and our ambitions. (~ 60 minutes)

3. Second interview with Eliana Gazzetta, Regional Head of Implementation EMEA
Culture fit (~45 minutes)

4. Last interview with Oumnia El Merraji, VP Customer Success
Culture fit (~30 minutes)

... and welcome to D-EDGE :)

Please be aware that we will be asking for work references.
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