Senior Solutions Specialist

il y a 4 jours

Paris, Île-de-France DataHawk Temps plein

Company:
DataHawk (part of Seller Suite Group)

Location:
Ideally Paris (join our Paris team) but remote within France/EU or compatible time zones works too.

Contract type:
Full-time

Experience
: 5+ years on related jobs

Salary:
€50,000 - €70,000 gross annual (brut annuel), depending on experience

Start:
ASAP

About DataHawk

DataHawk is a Big Data & AI platform that helps brands, agencies, and sellers make sense of marketplace chaos. We turn messy Amazon, Walmart & eCommerce data into clean, actionable insights, at scale. We process billions of data points daily to deliver unified analytics, automated reporting, and AI-powered intelligence.

As part of the Seller Suite group, DataHawk is accelerating innovation across leading marketplace tools worldwide.

Learn more at

Your Mission

You will own
customer-facing execution
across the full customer lifecycle, from onboarding to ongoing support, including account operations such as contracts, billing setup, and renewals.

This role sits at the intersection of
customers, product, and operations
. Your mission is to ensure customers understand the DataHawk platform, get value from it, and experience a smooth, reliable relationship on both product and commercial aspects.

Concretely, your core missions will be:

  • Be the primary point of contact for customer questions and requests
  • Handle day-to-day support, product usage questions, and troubleshooting
  • Support onboarding and early adoption of the platform
  • Manage customer account operations contracts, billing setup, invoicing coordination, plan changes, renewals
  • Ensure a smooth and professional customer experience on commercial topics
  • Explain platform features, metrics, and dashboards in a clear and accessible way
  • Coordinate internally to resolve customer issues when needed

And, as secondary quests, you will be involved in:

  • Contribute to product documentation, help center content, and changelogs
  • Test new features from a user perspective and flag issues or inconsistencies
  • Collect and structure customer feedback to inform product improvements
  • Conduct ongoing competitive and market monitoring to better position our solution and support customer conversations.
  • Identify repetitive workflows and help improve self-service and automation documentation, processes, AI-assisted support

This is a
hands-on execution role
with strong ownership over customer experience and operations.

What We're Looking For

  • 5+ years experience in
    Customer Success, Solutions, Support, or Operations
    in a B2B SaaS environment
  • Fluent in English; French is a strong plus
  • Comfortable handling
    customer contracts, billing topics, and account management
  • Strong communication skills and ability to explain complex topics simply
  • Organized, reliable, and detail-oriented
  • Strong sense of ownership and customer empathy
  • Comfortable working with dashboards, tools, and SaaS products
  • Interest in improving processes and scaling support efficiently

What We Offer

  • Team
    : a kind, curious crew that loves solving complex problems and experimenting with new ideas
  • Perks:
    Swile - meal & mobility benefits
  • Alan Blue - premium healthcare
  • Morning Coworking - access to inspiring workspaces
  • Impact
    : help global brands make better data-driven decisions every day
  • High-impact role with strong ownership
  • Work on a complex, data-driven product where technical depth matters
  • Exposure to product, data, and real customer problems
  • Opportunity to help shape how solutions and support scale through automation and AI

Interested?

If this sounds like your next challenge, we'd love to hear from you - drop your application below and let's talk

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