Sales & Customer Care Specialist

il y a 2 semaines

Paris, Île-de-France WeRoad Temps plein 25 000 € - 40 000 € par an
ABOUT WEROAD: CONNECTING PEOPLE, CULTURES, AND STORIES

Founded in 2017, WeRoad is a fast-growing startup that is disrupting the travel industry in Italy, Spain, UK, Germany, France and Switzerland

With 200 team members and 3K Travel Coordinators, we're a community of travelers who turn every trip into a life-changing experience. We connect like-minded millennials and send them on adventures to 300+ destinations worldwide.

We're on a mission to design and deliver experiences worth living and sharing, through rewriting the rules of the travel industry.

Sounds exciting? Before you apply, please read through our Cultural Manifesto

ABOUT THE ROLE

JOB TITLE: Sales & Customer Care Specialist

LOCATION: Paris (hybrid)

TYPE OF CONTRACT: One-year fixed term to start with, full time

SALARY RANGE: € €32.000 gross/year

What you'll do:
  • Sales, sales, sales: first and foremost, you're primary task is hunting and converting leads through any means possible, performing both inbound sales activities as well as outbound ones;
  • You'll be the point of contact for our WeRoaders and will be in contact with them through all major Sales channels (Facebook, Zendesk, Whatsapp, phone, and more);
  • You'll keep the sales process organized by maintaining and updating an efficient sales pipeline and record of interaction with customers;
  • You'll be an expert on all of our adventures, able to give tailored advice to customers who are looking for support in finding and ultimately booking the perfect tour;
  • You'll be the point person for pre and post tour operations and care;
  • You'll support our WeRoaders in case of complaints or any kind of assistance.
What we're looking for:
  • French: you're a native speaker or have native-level fluency;
  • You have 1-2 years experience in B2C sales and/or customer facing roles;
  • You have a hunger for sales/leads hunting;
  • You are sociable and thrive in a fast-paced, dynamic work environment;
  • You are highly enthusiastic: an all-star motivator and communicator, able to transmit your energy and personality into your online, written, and face-to-face interactions;
  • You are ambitious: you love having a target to reach and exceed and are self-motivated to achieve results;
  • You love traveling, learning, and meeting new people - i.e. you have the WeRoad spirit
You will love working at WeRoad if:
  • You dream big, aim higher, and push yourself beyond limits you didn't think possible. Challenges excite you, and you're hungry for the next win;
  • You want to be part of a young, smart, and fun team that shares your passion for travel. You thrive in a community of bold thinkers and doers who challenge and inspire each other;
  • You're an entrepreneur at heart, take responsibility from day one, and move fast to make things happen;
  • You prefer adventure over routine and embrace the fast-paced, ever-changing ride of a scaleup. You make decisions quickly, test, learn, and adapt-because growth comes from action;
  • You believe in the power of people. Our WeRoaders and Travel Coordinators are at the core of everything we do, and you're eager to be part of something bigger.
What we can offer:
  • Performance-based bonus - A discretionary annual variable bonus, and based on performance and company results;
  • A free WeRoad trip every year - Choose your dream destination with €1,200/year travel discount or travel even more as a Travel Coordinator;
  • Unlimited holiday - You are a master of your own time;
  • Opportunities to learn - We invest in your growth with training and learning opportunities;
  • New parent support - €3,600/year for 3 years after birth or adoption (or prorated if your child is under 3 when you start at WeRoad);
  • Extra benefits - Meal vouchers (€8/day - when applicable), a €1,000 bonus for your wedding or civil union, and one-off bonus when you hit 5 years with us;
  • Fun - A vibrant co-working space, team buildings and meet-ups;
  • Hybrid working - Flexible working, and we support you to work from your destination of choice up to 1 month per year;
Ready to apply?

At WeRoad, cultural fit matters as much as skills. We assess both the what, what someone brings and the how, how they work and live our values. With multiple steps, we make sure every new joiner is not just a match, but 150% aligned with our Culture.

The selection process will consist of:
  • First technical and background-based interview with the Sales & Customer Care Lead
  • Second technical interview with the Global Operations Manager + People Team
  • Culture Champion step
WeRoad is an equal opportunity employer: we consider for employment all applicants, regardless of their race, religion, color, ancestry, national origin, sex, sexual orientation, gender, gender identity, age, family status, political affiliation, disability, and any other legally protected characteristic.

Statistically speaking, women are less likely to apply for roles where they don't fit the job description perfectly. DON'T TRY AND BE PERFECT but just go for it and send your application regardless.

Team Commercial Locations Paris Employment type Full-time

  • Customer Care Specialist

    il y a 1 semaine

    Paris, Île-de-France ONOFF Temps plein 30 000 € - 50 000 € par an

    En tant que Customer Care Specialist, tu rejoindras notre équipe Customer Care, composée de 5 personnes, sous la direction du Customer Care Manager.Ton rôle sera de travailler en étroite collaboration avec nos clients ainsi que les équipes internes (Sales, Marketing, Produit, Tech) pour offrir une expérience client exceptionnelle.Tu seras responsable...

  • Customer Care Specialist

    il y a 7 jours

    Paris, Île-de-France Onoff Temps plein 25 000 € - 35 000 € par an

    En tant queCustomer Care Specialist, tu rejoindras notre équipe Customer Care, composée de 5 personnes, sous la direction du Customer Care Manager.Ton rôle sera de travailler en étroite collaboration avec nos clients ainsi que les équipes internes (Sales, Marketing, Produit, Tech) pour offrir uneexpérience client exceptionnelle.Tu seras responsable...

  • Customer Care Specialist

    il y a 1 semaine

    Paris, Île-de-France Dayuse Temps plein 30 000 € - 40 000 € par an

    ÉVOLUEZ AVEC NOUSImaginez un monde où les hôtels ne sont plus seulement des lieux pour dormir, mais de véritables espaces de vie, accessibles quelques heures en journée. C'est cette vision que nous portons chez Dayuse. Nous rejoindre, c'est faire partie d'une équipe internationale, curieuse et passionnée, où chacun peut apporter ses idées, avoir un...

  • Customer Care Specialist F

    il y a 4 jours

    Paris, Île-de-France Epsor Temps plein 30 000 € - 35 000 €

    Chez Epsor, nous construisons le nouveau leader de l'épargne des salariés avec déjà 3 milliards d'euros d'épargne confiée et plus de épargnants.Entreprise à mission certifiée B CORP, notre raison d'être est de guider les épargnants d'aujourd'hui dans l'intérêt de demain.Nous mettons notre expertise au service des entreprises pour aider leurs...

  • Customer Care Specialist

    il y a 6 jours

    Paris, Île-de-France Staycation Temps plein 40 000 € - 60 000 € par an

    About StaycationFor most people, hotels are places you only visit when you travel.But we see something different.Behind their doors, hotels hide some of the most extraordinary spaces cities have to offer: breathtaking rooftops with skyline views, world-class spas and pools, bars and restaurants led by visionary chefs, interiors that spark the imagination,...

  • Customer Care Specialist

    il y a 6 jours

    Paris, Île-de-France Staycation Temps plein 30 000 € - 60 000 € par an

    About StaycationFor most people, hotels are places you only visit when you travel.But we see something different.Behind their doors, hotels hide some of the most extraordinary spaces cities have to offer: breathtaking rooftops with skyline views, world-class spas and pools, bars and restaurants led by visionary chefs, interiors that spark the imagination,...

  • Customer Care

    il y a 1 semaine

    Paris, Île-de-France Upway Temps plein 25 000 € - 35 000 € par an

    Upway recrute un(e) Customer Care - Bike Expert en CDI (télétravail) pour rejoindre son équipe Opérations.Il/elle sera chargé(e) de guider les visiteurs de notre site internet tout au long de leur processus d'achat de vélo, avant et après la vente, et de s'assurer que leur achat en ligne de vélo Upway est une expérience d'achat inoubliable.

  • Customer Care Officer

    il y a 1 jour

    Paris, Île-de-France European Energy Exchange AG Temps plein

    **BonjourParis.Welcometo our World.**Customer Care Officer (f/m/d)Your TasksAs part of our Customer Care team, you will be mainly in charge of supporting the German nEHS, onboarding existing and new customers, mainly based in Germany but not exclusively.You Will Be Responsible ForGuiding the prospect through the different parts of the onboarding process...

  • Customer Care Officer

    il y a 4 jours

    Paris, Île-de-France Deutsche Börse Group Temps plein

    Your tasks: As part of our Customer Care team, you will be mainly in charge of supporting the German nEHS, onboarding existing and new customers, mainly based in Germany but not exclusively.You will be responsible for: Guiding the prospect through the different parts of the onboarding process while being the central point of contact,Processing product...

  • Customer Care Officer

    il y a 1 semaine

    Paris, Île-de-France Deutsche Börse Group Temps plein

    Your tasks: As part of our Customer Care team, you will be mainly in charge of supporting the project to onboard existing and new customers, mainly based in Germany but not exclusively, for the upcoming nEHS Auction. You will guide clients of all sizes and nationalities through the admission or extension processes on our Exchange, as well as help with...