Customer Care Specialist
il y a 2 jours
For most people, hotels are places you only visit when you travel.
But we see something different.
Behind their doors, hotels hide some of the most extraordinary spaces cities have to offer: breathtaking rooftops with skyline views, world-class spas and pools, bars and restaurants led by visionary chefs, interiors that spark the imagination, and beds so perfect you never want to leave them.
Yet, most of these spaces remain invisible to the people who live just a few streets away.
Staycation was born from a simple belief**:** the most inspiring places in your city shouldn't be reserved for tourists. They should be part of your everyday life: an alternative to a date night at the restaurant, a spontaneous midweek escape, or a unique way to celebrate a special moment.
Our mission is to transform hotels into a new form of urban entertainment.
Places people turn to when they want to feel, connect or recharge. Whether it's 24 hours, 48 hours, or just a few hours, we're reinventing the way people experience the cities they call home.
Today, Staycation means:
4 million users in France, Belgium and Switzerland (soon in the UK and Spain)
2,000+ partner hotels among the best 4★, 5★ and iconic palaces
9.3/10 average rating for our experiences
Joining Staycation means becoming part of a passionate, creative, and ambitious team on a quest to redefine what hospitality and city life can be.
The RoleYou'll be the person who makes sure every user has the best possible Staycation experience. Your mission is to combine empathy, rigor, and a strong sense of service to ensure that every user feels supported from start to finish.
Key ResponsibilitiesYou'll be in direct contact with our users and play a key role in the team:
Respond to user requests and help them prepare their Staycation in the best possible way
Collaborate seamlessly with our partner hotels to deliver exceptional experiences
Represent our users' voice internally to continuously improve our offers
Paris 20th district — hybrid (4 days at the office, remote on Fridays).
Why Join Us?A fast-moving startup where you can have real impact
A role with direct responsibility on user happiness and long-term loyalty
You'll contribute to shaping the future of Staycation, from feedback loops to new processes
At least one year of experience (post-graduation) in B2C customer engagement or customer care
Excellent written and spoken communication skills in French and English
Strong customer-centric mindset
Natural ambassador and problem-solver
Thrive in fast-paced environments and stay solution-oriented no matter what
Confident picking up the phone to make things happen
Unexpected passion for reporting and data
Want to make an impact and help shape the future of Staycation
Excited about growing within a fast-moving startup
You're positive, energetic and curious by nature
You're empathetic, love connecting with people, and thrive in collaborative environments
You genuinely enjoy helping others and creating great experiences
You stay calm, thoughtful and composed, even under pressure
You're organized, detail-driven and committed to excellence
You have perfect spelling in French and business Native English
Intro call with Isabella, our People Lead (30 min).
Manager interview with Valentine, our Customer Care Manager (45 min).
Final meetings with Mathieu Co-founder (60 min) and the team (30 min).
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