Key Account Manager

il y a 2 semaines

Greater Paris Metropolitan Region, France Enky | Furniture Solutions Temps plein

About Enky

Enky is a fast-growing company redefining workspace furniture solutions across Europe. We work with leading companies, architects, and partners to deliver high-quality, flexible, and sustainable office setups. As we continue to scale, maintaining strong client relationships and partner loyalty is essential to our success.

Role Overview

We are hiring a
Key Account Manager (KAM)

to ensure continuity and growth during Constance's maternity leave (January–September). This role is critical to maintaining service excellence across our multi-country client base and to activating our architect partner network, which is a key source of new business.

You will manage a portfolio of 40–50 accounts across Europe, nurture 40+ architect partners, and oversee key events and showrooms. High autonomy, strong ownership, and an appetite for both account growth and operational rigor are essential.

Your Missions

1. Client Portfolio Management (40–50 accounts)

  • Own and nurture client relationships across France, Switzerland, Belgium, Spain, and Italy
  • Drive onboarding, usage, satisfaction, and long-term loyalty
  • Identify and execute upsell and cross-sell opportunities
  • Ensure operational excellence in collaboration with Ops & Product teams

2. Architect Network & Partnership Development

  • Manage and activate a network of 40+ architect partners
  • Build trust and nurture ongoing collaboration
  • Support partners with materials, offers, and deal coordination
  • Identify co-selling and recurring business opportunities

3. Cross-team Collaboration & Process Improvement

  • Strengthen internal feedback loops across KAM, Ops, Product, and Management
  • Maintain high CRM standards, structured reporting, and visibility on pipeline and activity

Key Responsibilities

  • Manage 40–50 accounts end-to-end (onboarding → retention → growth)
  • Secure and grow revenue through upsell and cross-sell strategies
  • Activate and nurture architect partners (40+ contributors)
  • Coordinate and execute all Enky events
  • Ensure CRM accuracy and structured reporting

What Success Looks Like

After 3 months

  • Full mastery of the portfolio
  • Trust established with clients and architect partners
  • Smooth handover with no service disruption
  • First upsell opportunities identified

After 6 months

  • Stable revenue and consistent account activity
  • Active and engaged architect network
  • Successful delivery of planned events

After 12 months

  • Noticeable portfolio growth and recurring revenue
  • Predictable deal flow from architect partners
  • High satisfaction, retention, and repeat business

Required Skills & Experience

Hard Skills

  • 5–6 years of experience as Account Manager / Key Account Manager in B2B
  • Experience in a fast-paced or fast-growing environment
  • Strong relationship management and negotiation skills
  • Experience managing multi-country accounts
  • Event coordination and partner enablement experience
  • Strong CRM rigor and reporting discipline

Soft Skills

  • Strong ownership and autonomy
  • Excellent written and verbal communication
  • Relationship-driven, trustworthy, client-minded
  • Highly organized and structured
  • Proactive and solution-oriented
  • Comfortable juggling multiple priorities without losing execution quality

Languages

  • Fluent French (required)
  • Strong English

(international accounts)
- Spanish or Italian is a plus

Seniority & Compensation

  • Level:
    Mid-to-Senior (5–6 years)
  • Expected impact: High autonomy; maintain and ideally grow revenue
  • Salary range:
    ~50–55k€
  • Contract:
    CDI

Interview Process

  1. TA Screening –

Fabien
2. Manager Interview –

Shari
3. Case Study –

Portfolio prioritisation + 3-month activation plan
4. Founder Interview –

Aissa
5. References

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