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Digital Channel Sales Specialist
il y a 2 semaines
The people here at Apple don't just build products - they craft the kind of wonder that's revolutionised entire industries. It's the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The Digital Channel Specialist will support regional growth efforts with a focus on developing new digital capabilities, capturing growth opportunities through the development and optimisation of our partners' digital channels. You will become the trusted advisor to our Country and Account This high-impact role requires a highly motivated and experienced digital expert with great attention to detail, that must collaborate with multiple teams to perfectly execute and deliver on time the identified projects/opportunities. The ideal candidate has a customer-centric attitude, able to deliver against a vision and to simplify complex tasks to create an outstanding customer and partner experience. While possessing natural teamwork abilities, strategic thinking, robust project management skills, and analytical proficiency. Deep industry knowledge of digital channels, tools, and KPIs is essential.
Description
The Digital Channel Carrier Sales Specialist is responsible for developing the digital experience at our carrier partners, both in France and Benelux. This comes through building with the carrier partners, the roadmap that will enhance the online and omnichannel customer journey, through navigation, payments, trade-in, both onsite and on apps. You will drive all the loyalty journey, from a CRM standpoint and on the online platform and app to improve the customer value. A key responsibility will be to build the key affordability enhancements, both on trade-in and financing. The Digital Specialist will be responsible from securing an efficient customer journey, all year long, for all product launches and during periods, to ensure the customer journey is very smooth. You will be responsible for all online and omnichannel data, from analyzing the sales, traffic, conversion and driving conversion rate optimization initiatives to help driving up the conversion. Lastly you will also be responsible for Apple digital programs for carriers partners, responsible for helping signing it and ensuring the ongoing success of the digital channel.
Minimum Qualifications
- Proven leadership, and demonstrated ability to collaborate cross-geographically and positively influence people across all functional teams.
- Deep knowledge and substantial expertise on application of the regional digital consumer behaviors, digital commerce trends, tools and best practices
- Outstanding problem-solving, creative solution development, and resourcefulness with extreme attention to detail.
- Excellent verbal and written communication skills; successfully built buy-in for an innovative vision, including presenting to executives.
- "Proven experience on project management, driving efforts to ensure proper execution of defined plan. Displayed ability to plan and marshal resources, capabilities, time and efforts to deliver maximum impact on projects."
- A strong working knowledge from within the carrier space.
- You will need to be fluent in both French and English
Preferred Qualifications
- BA/BS or equivalent experience.
Extensive experience in digital strategy, digital marketing, sales or business development roles within customer-centric Tech Hardware/software, Social Media, Digital or Search companies.
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