Customer Success Manager_USA

il y a 2 semaines

Boulevard de Sébastopol Paris France Lemon Learning Temps plein

Location: Paris, France (on-site preferred; remote from the USA)

About Lemon Learning:

Lemon Learning is a fast-growing tech company specializing in Digital Adoption Platforms (DAPs), trusted by major organizations such as WHO, Emory University, Allianz, Adecco, BNP Paribas, Renault, and Air Liquide.
With over one million users worldwide, our mission is to revolutionize how people learn software, through interactive, in-app guidance that replaces outdated video tutorials and PDF manuals.
Our ambition? To become the European leader in digital adoption, driven by innovation, customer-centricity, and operational excellence.About the Role:
We are looking for an International Customer Success Manager with experience in consulting or client management to join our growing global team.

Fluency in English (USA) is essential, as you will manage a portfolio of international enterprise clients across Germany, the UK, and other European markets.
You will act as both a trusted advisor and a strategic partner, ensuring that clients gain maximum value from our solution while contributing to Lemon Learning's international growth.

This position sits at the intersection of consulting, customer success, and business development.

Key Responsibilities:

Client Success & Relationship Management

  • Manage and grow a portfolio of enterprise clients across English- and German-speaking regions.

  • Build strong relationships with key stakeholders (C-level, IT, HR, Training departments).

  • Ensure customer satisfaction and retention through proactive follow-up and strategic guidance.

  • Analyze client usage data to recommend adoption and optimization strategies.

Implementation & Consulting

  • Act as a project lead for new implementations: define scope, timeline, and deliverables.

  • Translate client needs into clear requirements and coordinate delivery with internal teams.

  • Provide product training sessions and documentation in English and German.

Strategic Support & Business Development

  • Collaborate with the Sales team on pre-sales activities (demos, RFPs, business cases).

  • Identify upsell and cross-sell opportunities to expand client accounts.

  • Participate in marketing localization efforts for the DACH region and English-speaking markets.

Collaboration & Feedback

  • Work closely with the Product team to share customer feedback and influence roadmap priorities.

  • Contribute to process improvements to enhance customer experience globally.

  • Customer Success Medical h/f

    il y a 3 jours

    Boulevard de Sébastopol, Paris, France Medadom Temps plein

    MEDADOM recherche un(e) customer success medical en CDI (ton pool ? les médecins généralistes)Quel est le rôle de notre équipe de customer success medical ? Notre super équipe de CS médical est là pour onboarder les médecins généralistes sur notre plateforme de téléconsultation… mais pas queElle est également leur point de contact...

  • Marketing & Customer Insights Lead – Success Education (Remote)

    il y a 4 jours

    Paris, France Evolved Success Temps plein

    Company Description At Evolved Success, we believe that success in corporate is only the beginning. Many professionals reach the top of their retail or marketing careers only to realise there’s another mountain ahead — one that calls for more purpose, creativity, and freedom. Our business revolves around providing, success education that equips...

  • Chef de Projet Client

    il y a 2 semaines

    Boulevard de Sébastopol, Paris, France Inpulse Temps plein

    Tu rejoins l'équipe Customer Success et plus précisément le pôle Onboarding où tu assisteras les Customer Success Manager, pour le déploiement de la plateforme Inpulse chez nos clients. Equipe : Notre équipe CS est actuellement composée de 7 personnes (Head of CSM et 6 CSM). L'équipe CS est chargée des clients d'Inpulse : chaînes de restaurants,...

  • Customer Success Specialist

    il y a 1 jour

    avenue Trudaine Paris, Île-de-France, France Payflows Temps plein

    Job description AI is rewriting how enterprises run. Payflows is the platform making it happen.The world's largest companies are held back by complexity — disconnected systems, slow approvals, and manual workflows across Finance, Procurement, and Operations.Payflows is building the AI-native Finance OS for enterprise — connecting every process, person,...

  • Customer Success Manager

    il y a 4 semaines

    France Salt Temps plein

    Role: Customer Success ManagerLocation: Remote, FranceSalary: €40,000-€45,000 base + bonusBenefits: Stock Options, Healthcare, Pension, Restaurant TicketsAbout the Company:This market-leading SaaS organization empowers marketing professionals to enhance their brand communication strategies. Trusted by top-tier enterprise clients such as Disney, Netflix,...

  • Customer Success Specialist

    il y a 2 semaines

    France TRX Temps plein

    Key ResponsibilitiesAct as the main point of contact for customers after they begin using the company’s products or services.Support onboarding and training to help customers get started quickly and confidently.Monitor customer usage, satisfaction, and overall account health to identify potential issues early.Build and maintain strong relationships with...

  • Customer Success Specialist

    il y a 2 semaines

    France TRX Temps plein

    Key ResponsibilitiesAct as the main point of contact for customers after they begin using the company's products or services.Support onboarding and training to help customers get started quickly and confidently.Monitor customer usage, satisfaction, and overall account health to identify potential issues early.Build and maintain strong relationships with...

  • Customer Success Enabler

    il y a 6 jours

    Paris, France MANGOPAY Temps plein

    Company Description MANGOPAY’s mission is to shape the future of exchanges! We empower all marketplaces and platforms by providing them with powerful and flexible payment and regulatory solutions. Since 2013, we have accelerated the success of some of the biggest names in e-commerce, retail, and cutting-edge platforms like Vinted, Rakuten, Chrono24, La...

  • Customer Success Manager

    il y a 2 semaines

    Paris, France GTT Communications Temps plein

    Customer Success Manager Role Summary: The Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions. The Customer Success Manager ensures customers are satisfied with services and are realizing the value of their investment in GTT. The role proactively engages...

  • Manager - Customer Success

    il y a 4 jours

    Paris, France Freshworks Temps plein

    Job Description We’re looking for an experienced Senior Manager of Customer Success to lead and scale our European team, focused on our top-tier markets — France, Germany, and the Netherlands. Based in Paris, you’ll play a key role in ensuring our Enterprise and Mid-Market customers achieve measurable value and long-term success with Freshworks....