Technical Assistance Process
il y a 2 semaines
Job ID:
Career Area: Engineering
Job Category: Salaried
Location: Poissy, Île-de-France
, FR
Date Posted: November 18, 2025
Mission:
• Design and optimize global technical assistance processes.
• Ensure quality and consistency of technical support processes in/cross all regions.
• Implement and harmonize a single tool for managing technical assistance activities worldwide Main Responsibilities:
• Design and optimize technical support and repair processes tailored to Stellantis vehicles and service networks.
• Implement the new technical Assistance workflows in all regions and technical perimeters
• Leverage deep knowledge of workshop and Technical Assistannce operations to identify pain points and propose simplified, effective solutions.
• Collaborate with field teams, Regions and technical departments to ensure seamless implementation of support strategies.
• Interpret and utilize Stellantis technical documentation to support diagnostics, repair procedures, and training.
• Act as a bridge between central technical teams, Regions field operations, ensuring feedback loops and continuous improvement.
• Benchmark and integrate best practices from other OEMs to enhance Stellantis service performance.
• Provide strategic insights and a 360° vision of the repair workshop environment to support decision-making.
• Contribute to the development of technical content, tools, and documentation for internal and external stakeholders.
EOE/Disability/Veteran
At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.
Our benefits reflects the STELLANTIS commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.
As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.
We care about your privacy. For more information on how your personal data is processed, please read the specific Privacy Statement provided by the respective entities whose job offer you have selected.
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