Account Management Operations

Created in Lyon in 2016 by three French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 8000 customers, 550 employees and fast revenue growth (7x between 2021 and Agicap is part of the FT120, rewarding the most promising startups in France. 
Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.
We have raised €145M since our creation, with prestigious VC funds including AVP, Greenoaks, Partech and BlackFin, with a last round in November 2024.
These additional resources further fuel our product innovation, allowing us to significantly grow the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure
Reporting directly to the AM Director, you will play a key role in Agicap's journey to exceed €100M in ARR over the coming years. €50,000 - €55,000 a year Main mission As a CS Account Management Ops, you will be responsible for structuring, optimizing and enhancing operational efficiency within the Account Management teams. Working closely with the team members & management, you'll ensure operational excellence in managing the clients' relationships, identifying the right opportunities and closing them.
You will thus be at the interface of business teams, tooling and processes topics and will operate as the trusted business partner of Account Management teams from all countries (FR, DACH, IT, UK, SP and US).   Key responsibilities
Your main responsibilities will include :
- Process improvement : design, document & optimize Account Management processes (eg upsell identification) - Performance reporting : set up & improve sales performance reporting for each stage of our upsell funnel (sourcing, qualification, demo, closing), track Sales KPIs (eg eMRR, demogen, NPS) - Tooling and optimization : be owner of the Account Management tools (mainly Hubspot) and improve the dashboarding & automations between the modules / tools ; escalate the most technical & priority requests to CRM manager - Business partner : understand the teams' business needs and convert them into concrete solutions & action plans (eg clients tiering feature by feature, how to better sell a given feature) - Decision making : formalize analysis and dashboards for management to assist in strategic decision-making - Change management : ensure adoption of the Account Management initiatives over time by setting up both on-the-ground routines and management reporting - Cross-collaboration with adjacent teams : align within CS (eg CS Ops, CS Enablement) as well as outside of CS (eg PMM, Revenue Ops, Sales Enablement) to guarantee alignment between Account Management operations and global initiatives - OKR framework : contribute deploying the OKR-related initiatives to help reaching the Account Management targets Qualifications
+3 years of experience in sales with a strong focus on tools & processes, ideally experience in Sales Ops or Revenue Ops Strong data skills (KPI analysis, Hubspot, Excel) Good oral and written communication skills The ability to adapt to a fast-scaling environment A doer mindset excited by getting things done Excited by driving change on a daily basis with a continuous improvement approach Native language : French Fluent English required
Geography Located in Lyon Mostly on-site presence, some weekly remote days. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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