Incident Management Specialist

il y a 2 jours

Paris, Île-de-France HCLTech Temps plein

Join HCLTech

HCLTech is a global tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.

HCLTech France: +500 HCLTechies. Offices: Paris, Lyon, Toulouse and Blagnac.

We are seeking for an
Incident Management Specialist
to fill multiple position to join our team at a client's facility in
Paris.

Important details

  • 3 days/ week- Work from office (Client Location)
  • Language: French (C1) + English
  • Years of experience: 8+years

Responsibilities

  • Management of major production incidents until resolution
  • Problem management and post-mortem analysis
  • Weekly reporting on production incident tracking
  • Compliance with ITIL processes for actions defined during meetings
  • Accuracy of incident reports (including all actions and decisions taken with agreement from contributing and impacted entities)
  • Tracking and managing all incidents within a single central repository
  • Support for weekly incident reviews
  • Ensuring service continuity

Expected Deliverables

  • Contribution to incident management during infrastructure events occurring on certain weekends
  • Improvement of tools and automation of daily tasks through development and maintenance of tools primarily written in Python
  • Enhancement of service quality
  • Optimization of activities to reduce management costs
  • Implementation of KPIs to provide reports on workload and service quality
  • Project management related to incident activity or continuous improvement
  • Change management

Mandatory skills

  • ITIL & Process Governance – Applies ITIL frameworks to manage change requests, approvals, and compliance.
  • Microsoft Power BI
  • Technical Communication – Translates technical impacts of changes for both IT teams and business stakeholders.
  • Infrastructure Awareness – Understands systems architecture, dependencies, and risk areas during change planning.
  • Incident & Problem Integration – Coordinates with incident/problem management to ensure smooth transitions and minimal disruptions.

Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.

Apply now and submit your CV in English

Why become an HCLTechie?

At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.

We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:

  • Comprehensive benefits package.
  • Global career opportunities and mobility.
  • Flexible work environment supporting work-life balance.
  • Exciting projects and upskilling opportunities to shape your role.
  • Total wellbeing focus: Beyond professional growth, you'll be able to collaborate with like-

minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.

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